HaoMin Zhang(Kelvin)
Auckland,AUK
Summary
Proven Barista Shift Supervisor with a track record of enhancing customer satisfaction and fostering strong relationships at Michael Ashton Ltd. Excelled in barista training and active listening, significantly improving team performance and customer service. Demonstrated expertise in cleanliness maintenance and drink preparation speed, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Dai
07.2024 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Barista Shift Supervisor
Michael Ashton Ltd
10.2023 - 07.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Taprobana Limited
07.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Mokaba
03.2020 - 06.2023
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Applied Management -
North Tec
Whangarei, NZ07-2019
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Customer service
- Active listening
Timeline
Barista Shift Supervisor
Dai
07.2024 - Current
Barista Shift Supervisor
Michael Ashton Ltd
10.2023 - 07.2024
Barista
Taprobana Limited
07.2023 - 10.2023
Barista
Mokaba
03.2020 - 06.2023
Bachelor of Applied Management -
North Tec
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