Hardeep Kaur
Auckland,AUK
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
7
7
years of professional experience
Work History
Administrator
PBT Transport Limited
Mount Wellington, Auckland
03.2023 - Current
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintaining a filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, and travel arrangements.
- Providing general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past-due accounts.
- Assessed company operations for compliance with safety standards.
Restaurant Supervisor
Novelty Group Ltd
02.2020 - 03.2023
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Trained new employees on restaurant policies and procedures.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Assistant Manager
Shah- Ji Indian Cuisine
Auckland, Auckland
04.2018 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Administrator
The PBT Group
Mt.
10.2016 - 03.2018
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Computerized office activities maintained customer communications and tracked records through delivery
- Entered and maintained departmental records in company database
- Collected, validated and distributed information to employees
- Aided colleagues, managers and customers through regular communication and assistance
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Education
Diploma in Applied Management (Level 7) - Management, Retail and Leadership
NZMA
Auckland, NZ01.2017
Bachelor of Commerce - Management
Punjab University
01.2014
Skills
- Financial Oversight
- Customer Service
- Employee Supervision
- Deadline Adherence
- Budget Management
- Team Collaboration
- Program Leadership
- Troubleshooting and Diagnosis
- Documentation and Reporting
- Staff Management
- Timesheet Processing
Accomplishments
- Employee of the Month (Several Times)
Timeline
Administrator
PBT Transport Limited
03.2023 - Current
Restaurant Supervisor
Novelty Group Ltd
02.2020 - 03.2023
Assistant Manager
Shah- Ji Indian Cuisine
04.2018 - 10.2019
Administrator
The PBT Group
10.2016 - 03.2018
Diploma in Applied Management (Level 7) - Management, Retail and Leadership
NZMA
Bachelor of Commerce - Management
Punjab University
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