Hardik Gupta
AUCKLAND
Summary
Dedicated and reliable professional with experience in security operations, public transport, and customer service. Now seeking opportunities where I can apply my extensive experience and skills to make a valuable contribution.
Overview
10
10
years of professional experience
Work History
Bus Operator
Ritchies Transport Holdings Limited
Mangere
06.2026 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Adhered to set schedules while operating buses safely along assigned routes.
- Monitored bus conditions, reporting faults, delays, and incidents to maintain service reliability.
- Evaluated traffic flow to optimize bus operations along assigned routes, adjusting speed to maintain schedule.
- Followed road rules, transport procedures, and passenger safety requirements.
- Followed established protocols to manage disruptive passengers and incidents, ensuring passenger safety and comfort.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Bus Operator
Auckland Transport
Auckland
01.2025 - 09.2025
- Operating public transport buses while following road safety regulations.
- Ensuring passengers' safety and comfort while maintaining route schedules.
- Monitoring passenger behaviour and handling incidents calmly.
- Monitored passenger behaviour and managed incidents to maintain a safe environment.
- Conducted vehicle safety inspections and reported incidents to uphold safety standards.
Cash Auditor
Armourguard
Auckland
08.2024 - 12.2024
- Handling bulk cash and balancing.
- Identified and reported discrepancies to ensure accuracy and uphold financial integrity.
- Maintaining accurate and efficient processing of clients' banking.
- Ensured accurate handling of bulk cash deposits. and balancing.
- Recording and processing data.
- Provided customer service to internal and external clients, addressing inquiries and resolving issues efficiently.
- Maintaining and enhancing security procedures and policies.
General Manager
Ngongotaha Tavern
Rotorua
11.2022 - 04.2023
- Conducted hiring processes to select qualified candidates., training, supervising and motivating staff.
- Resolved staff and customer issues.
- Conducted stock management and performed weekly stock takes to ensure optimal inventory levels.
- Conducted regular stock maintenance and weekly inventory checks to ensure availability.
- Monitored and enforced liquor licensing laws and government compliance to uphold legal standards.
- Addressed and resolved staff and customer issues to ensure a positive environment.
- Facilitated inquiries regarding venue hiring and coordinated private events to ensure successful execution.
- Oversaw marketing initiatives and ensured quality management of services and food to enhance customer satisfaction.
- Executed marketing initiatives and maintained quality standards for services and food to attract customers.
Venue Manager
The Local Te Rapa
Hamilton
02.2019 - 11.2022
- Executed venue management tasks, ensuring seamless operations and high service quality.
- Supervised front-of-house standards and guest experience procedures
- Coordinated staff rosters and service coverage for busy shifts
- Supervised front-of-house standards to enhance guest experience and maintain a welcoming atmosphere.
Bar & Casino Duty Manager
The Local Te Rapa
Hamilton
04.2017 - 02.2019
- Delivered quality customer service to enhance guest experience.
- Managed bar and gaming till to ensure accurate transactions.
- Monitored bar and gaming area to ensure customer satisfaction and compliance.
- Addressed on-site concerns to ensure guest satisfaction.
- Checking ID of customers for serving alcohol and pokie playing.
- Verified customer identification to ensure compliance with alcohol and gaming regulations.
- Supervised bar staff to maintain service standards and operational efficiency.
Bar & Casino Duty Manager
The Local Te Rapa
Kingsland
05.2016 - 04.2017
- Delivered quality customer service to enhance guest experiences.
- Operated bar and gaming till efficiently during busy shifts.
- Supervising and monitoring bar staff.
- Attending to any issues occurring in the premises.
- Resolved issues promptly to ensure smooth operations on premises.
- Operating bar and gaming till
- Supervised and monitored bar staff to maintain service standards.
Education
New Zealand Diploma in Business Level 6 - Business (Marketing, Management & Accounting)
Northtec
Auckland, AucklandSkills
- Pre-trip inspections
QUALIFICATIONS
- Trillian Trust, Grassroot Trust and lion Foundation
- Problem Gambling Awareness Training Certificate
- Problem Gambling Harm Prevention and Minimisation Training Certificate
Timeline
Bus Operator
Ritchies Transport Holdings Limited
06.2026 - Current
Bus Operator
Auckland Transport
01.2025 - 09.2025
Cash Auditor
Armourguard
08.2024 - 12.2024
General Manager
Ngongotaha Tavern
11.2022 - 04.2023
Venue Manager
The Local Te Rapa
02.2019 - 11.2022
Bar & Casino Duty Manager
The Local Te Rapa
04.2017 - 02.2019
Bar & Casino Duty Manager
The Local Te Rapa
05.2016 - 04.2017
New Zealand Diploma in Business Level 6 - Business (Marketing, Management & Accounting)
Northtec