Harindra Singh
Halswell,CAN
Summary
Dynamic professional with a proven track record in customer service and sales, honing critical thinking and Microsoft Excel skills at Barclays. Excelled in high-stress situations, securing client trust and fostering long-term relationships. Achieved notable success in financial needs assessment, contributing significantly to team productivity and client satisfaction.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
"I have a diverse professional background spanning social development, banking, and real estate. This blend of experiences has equipped me with a unique perspective and versatile skill set to work effectively in various fields and help others achieve their goals
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assess clients’ financial needs and identify eligibility for government assistance, grants, or subsidies.
- Assist clients in applying for financial aid, unemployment benefits, housing assistance, or emergency funds.
- Review hardship applications and supporting documentation, such as financial statements, medical records, or proof of income.
- Approve, modify, or deny hardship requests based on a comprehensive evaluation of each case.
Real Estate Agent
Harcourts Grenadier
01.2021 - 11.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Preparing legal documents that outline the terms and conditions of real estate transactions.
- Ensure contracts align with local real estate regulations and are legally binding
Personal Banker
Barclays
09.2016 - 01.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Education
Advanced Diploma of Hospitality Management - Hospitality
South Pacific Institute of Technology
Melbourne01-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Administrative support
- Quality control
- Product sales
- Sales expertise
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Ministry of Social Development
11.2023 - Current
Real Estate Agent
Harcourts Grenadier
01.2021 - 11.2023
Personal Banker
Barclays
09.2016 - 01.2021
Advanced Diploma of Hospitality Management - Hospitality
South Pacific Institute of Technology
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