Summary
Overview
Work History
Skills
Timeline
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Harish Achuthan

Hamilton,New Zealand

Summary

Dynamic Sales and Service Executive with a proven track record at Hyundai Motors, enhancing customer satisfaction and driving sales through tailored solutions. Expert in inventory management and process optimization, achieving a 15% increase in production efficiency. Strong customer relationship management skills, complemented by technical support expertise, ensure alignment with client needs.

Overview

9
9
years of professional experience

Work History

Sales and Service Executive

VacDirect
Hamilton, New Zealand
10.2024 - Current
  • Delivered tailored product recommendations, enhancing customer satisfaction and driving sales.
  • Conducted product demonstrations and provided after-sales support, including minor repairs and maintenance.
  • Managed inventory levels, optimized showroom displays, and coordinated with technical teams for complex service tasks.

Senior Engineer – Production Planning, Control & Customer Support

Hyundai Motors, Steels & Pipes
Chennai, India
06.2019 - 09.2024
  • Improved production efficiency by 15% through process optimization and innovative scheduling.
  • Led a team of junior engineers, fostering skill development and ensuring project milestones were met.
  • Acted as a key liaison between sales and production teams to align output with customer demands.
  • Addressed customer queries and complaints, achieving a high customer satisfaction rate.
  • Implemented corrective actions following root-cause analyses, reducing recurring production issues.

Sales & Planning Engineer

RABS Engineering Works
Chennai, India
03.2016 - 05.2019
  • Oversaw material planning, procurement, and supplier coordination, ensuring timely delivery of raw materials.
  • Implemented KANBAN and FIFO systems, improving inventory management and reducing waste.
  • Managed ERP-based production schedules, aligning with customer requirements and reducing lead times.
  • Successfully completed a key project for Ashok Leyland’s rear light molding unit.

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Inventory management
  • Technical support
  • Process optimization
  • Microsoft outlook, word, and Excel
  • Customer relationship management (CRM)
  • Sales pipeline management

Timeline

Sales and Service Executive

VacDirect
10.2024 - Current

Senior Engineer – Production Planning, Control & Customer Support

Hyundai Motors, Steels & Pipes
06.2019 - 09.2024

Sales & Planning Engineer

RABS Engineering Works
03.2016 - 05.2019

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Harish Achuthan