Harish Chandel
Auckland,AKL
Summary
Results-driven Key Account Manager combining cross-functional competencies in sales forecasting and analysis, sell-in and sell-thru strategies. Expertise includes creating brand awareness, analyzing data and and implementing projects to positively impact organizational goals. Proficient in identifying challenging areas and achieving corrective measures. Recognized by executive management as a dependable leader that contributes as a team player, coach and develop colleagues and interface with professionals on all levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Account Manager
Spark Business Auckland Central
Auckland, New Zealand
12.2022 - Current
- Negotiated contracts and closed agreements to maximize profits.
- Renewed existing accounts by cementing trusting relationships with customers.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Sourced new opportunities to introduce products and services to potential customers.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Business Account Manager
Spark Business Taupo Region
Taupo, New Zealand
05.2018 - 11.2022
- Cross-sold additional products and services to increase profitability within accounts.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Analyzed market trends to identify new business opportunities for the company.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Produced sales documents, finalized deals and filed records.
Business Development Manager
Spark Business Hub Wellington
Wellington CBD, New Zealand
03.2016 - 04.2018
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
- Maintained a thorough understanding of products and services offered by the organization in order to effectively communicate details to customers.
- Assisted colleagues in developing proposals and presentations tailored towards different audiences.
- Leveraged cold calling, in-person visits and referrals to build leads.
Small Business Sales Consultant
Sord Mobile Limited T/A Vodafone NZ (Hawke's Bay)
Hawke's Bay, New Zealand
09.2014 - 05.2015
- Managed customer accounts, including onboarding new customers, processing orders, handling billing inquiries, resolving complaints and maintaining records of customer interactions.
- Conducted presentations to potential customers to demonstrate product features and benefits.
- Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
Door to Door Sales Rep
Spark NZ (Wellington)
Wellington, New Zealand
10.2011 - 08.2014
- Performed door-to-door sales to deliver and achieve targets.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
- Conducted market research to identify trends in the local area's buying habits.
- Worked in collaboration with other members of sales departments such B2B, retail and other Door to door teams.
Education
Graduate Diploma in Applied Business Studies (Tertiary Qualified Level 7) in Sales & Marketing -
Whitireia Community Polytechnic
01.2012
Master of Business Administration (Finance and Marketing) -
Punjab Technical University
01.2010
Skills
- Key Account Management
- Customer Rapport
- Relationship Selling
- Business Strategies
- Business Development
- Cross-Functional Collaboration
Certification
• Computer Hardware Basics from Cisco Networking Academy
• Introduction to Cyber Security from Cisco Networking Academy
• Introduction to IOT from Cisco Networking Academy
• Network Support and Security from Cisco Networking Academy
• Cyber Threat Management from Cisco
• Operating System Basics from Cisco
Accomplishments
- FY2023 - Q1 and Q3 Awards - Highest Revenue
- FY2021 - Annual Award - Best Account Manager
- FY2019 - Monthly Awards - Account Management & Customer Relationship Award
Languages
- English
- Hindi
- Punjabi
Timeline
Key Account Manager
Spark Business Auckland Central
12.2022 - Current
Business Account Manager
Spark Business Taupo Region
05.2018 - 11.2022
Business Development Manager
Spark Business Hub Wellington
03.2016 - 04.2018
Small Business Sales Consultant
Sord Mobile Limited T/A Vodafone NZ (Hawke's Bay)
09.2014 - 05.2015
Door to Door Sales Rep
Spark NZ (Wellington)
10.2011 - 08.2014
Graduate Diploma in Applied Business Studies (Tertiary Qualified Level 7) in Sales & Marketing -
Whitireia Community Polytechnic
Master of Business Administration (Finance and Marketing) -
Punjab Technical University
• Computer Hardware Basics from Cisco Networking Academy
• Introduction to Cyber Security from Cisco Networking Academy
• Introduction to IOT from Cisco Networking Academy
• Network Support and Security from Cisco Networking Academy
• Cyber Threat Management from Cisco
• Operating System Basics from Cisco
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