Harish Nair
Queenstown
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in the fast-paced working environment. Successfully works as part of team to reach personal and business goals. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2026
2026
years of professional experience
Work History
Night Auditor
Crowne Plaza
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Coordinated with guest services and concierge team to meet guest needs.
- Completed nightly updates to hotel rates and individual room charges.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assessed checklist on daily basis and planned shift accordingly.
Duty Manager
Peppers Beacon
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Tour Operator/Taxi Owner
Self-employeed
12.2018 - Current
- Built personal relationships with guests to promote positive experiences.
- Researched information on Queenstown to provide accurate, detailed tours.
- Guided groups of up to 8 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Collected and deposited payments from guests.
Administrator/Customer Service Representative
BP Connect
11.2009 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Dr. D Y Patil Hotel Management And Catering
New Bombay, IndiaFinancial Services Accounting,financial Advisor
Open Polytechnique
12-2025
High School Diploma -
Pacific International Hotel Management School
New Plymouth New Zealand 2008
Skills
- Customer relations
- Conflict mediation
- Data evaluation
- Adaptive team player
- Problem-solving abilities
- Process optimization
- High-energy attitude
- Senior leadership support
- Accounts Payable/Accounts Receivable
- Time Management
- Account Balancing
Languages
English
Full Professional
Hindi
Full Professional
Additional Information
Citizenship - NewZealand
References
Vidushi Verma
P&I , Fascilities Admin
Queenstown Lakes Discrict Council.
Rohan Gaitonde
Home Loan Specialist
Bnz Bank Queenstown
Timeline
Tour Operator/Taxi Owner
Self-employeed
12.2018 - Current
Administrator/Customer Service Representative
BP Connect
11.2009 - 04.2022
Night Auditor
Crowne Plaza
Duty Manager
Peppers Beacon
High School Diploma -
Dr. D Y Patil Hotel Management And Catering
Financial Services Accounting,financial Advisor
Open Polytechnique
High School Diploma -
Pacific International Hotel Management School
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