Haritha Parthiban
Customer Success Analyst
Christchurch
Summary
Highly motivated and detail-oriented candidate with a passion for using analytical skills to enhance business performance and improve customer experience. Successfully onboarded clients, prepared estimates and invoices based on their requests using Salesforce CRM at Maxval IP Service. Possesses a strong foundation in customer relations and data analysis. Eager to learn and grow in a dynamic environment. Brings an analytical mindset and technical proficiency in Excel and CRM tools. Ready to utilize and further develop problem-solving and communication skills in a Customer Success Analyst role.
Overview
7
7
years of professional experience
Work History
Part time - Team Member
Burger King
03.2024 - 01.2025
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Worked different stations to provide optimal coverage and meet production goals
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies
- Assisted in inventory management to prevent stock shortages and overages
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Part time - Team Member
The warehouse
10.2023 - 02.2024
- Working in a fast-paced environment and have a strong work ethic to get the job done on time without compromising service standards
- Experience in handling customers and have organized when the stocks come in
- Responsible for ensuring that our customers have a memorable shopping experience
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
Analyst (Renewal Department)
Maxval IP Service
05.2022 - 04.2023
- I have experience in guiding customers through processes, conducting training, and providing timely responses to inquiries, ensuring smooth transitions and satisfaction.
- I excel at building long-term customer relationships through proactive engagement, gathering feedback, and identifying opportunities for growth.
- Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently.
- Delivered personalized onboarding experiences for new customers, fostering loyalty and long-term satisfaction.
- Maintained detailed Excel spreadsheets to track patent portfolios, financial transactions, and renewal deadlines
- Utilized advanced Excel functions such as pivot tables, VLOOKUP, conditional formatting, and data validation to streamline data analysis and reporting
- Worked closely with clients (Cisco, AMD, ThermoFisher, Salesforce) to address concerns and provide data-driven insights
- Monitored competitor activities and analyzed their patent portfolios, helping clients make informed decisions about intellectual property strategy
Management Co-Ordinator
Lotus Hyundai
01.2021 - 04.2022
- Managed financial operations by preparing sales and revenue reports, tracking outstanding payments, and ensuring timely invoice processing
- Assisted in preparing monthly financial statements and reconciliations to monitor showroom performance and cash flow
- Maintained records of vendor payments, inventory purchases, and customer installment plans, ensuring financial accuracy
- Created and maintained detailed Excel spreadsheets for sales tracking, inventory management, and customer feedback analysis
- Streamlined reporting processes by creating interactive dashboards and reports using Power BI
- Developed automated reports and dashboards to monitor daily showroom performance, helping management in strategic decision-making
- Analyzed large datasets to identify sales trends and optimize stock levels based on customer demand
- Monitored sales performance data to identify discrepancies and suggest corrective measures to improve efficiency
- Identified operational inefficiencies and proposed process improvements to streamline inventory management and sales reporting
- Conducted competitor analysis to ensure competitive pricing and offerings, improving customer satisfaction and sales
- Coordinated promotional events and activities to increase showroom footfall and boost revenue within tight deadlines
- Ensured timely reporting to senior management by compiling sales reports and analyzing key performance indicators (KPIs)
- Adapted to changing business needs and assisted in developing strategies for achieving monthly sales targets
- Worked closely with sales teams, finance departments, and vendors to ensure smooth operations and customer satisfaction
- Assisted in the recruitment and onboarding of new sales personnel, fostering a collaborative work environment
Process Executive - Data
Cognizant Technologies
08.2017 - 11.2018
- Skilled in using MS Office Suite (Word, Excel, PowerPoint, and Outlook) to create reports, analyze data, and manage projects
- Over 1.8 years of experience in a process associate role, providing high-quality customer service and administrative support
- Developed process standard operating procedures and ensured compliance with internal and external standards
- Worked on 50 Tickets a day to get the client's details and document important information, using various tools, identified issues, analyzed and provided solutions to problems
- Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk
- Assisted management in strategic decision-making by providing data-driven insights on process performance trends and opportunities for improvement
- Established a culture of continuous improvement by fostering open communication, encouraging feedback, and implementing employee suggestions for process enhancements
- Conducted root cause analyses to identify underlying issues affecting process performance, enabling targeted solutions that addressed core problems rather than symptoms alone
- Identified areas for cost reduction through careful analysis of existing processes, leading to substantial savings without compromising on quality or efficiency
Education
Master's - Applied Data Science
University Of Canterbury
New Zealand 07.2023 - 6 2024
Master's - Business Administration
Sikkim Manipal University
India 01.2019 - 2 2021
Bachelor's - Computer Science and Application
Sri Krishna Arts And Science College
India 06.2014 - 5 2017
Skills
CRM software - Salesforce
Client relationship management
Report preparation
Customer service
Problem-solving
Analytical Skills
Client onboarding
MS office proficiency
Database administration
Agile methodologies
Power BI dashboards
Analytical mindset
Accomplishments
- Maxval IP Services, Certification of Appreciation (October 2022 and January 2023), Employee of the month (February 2023)
- Cognizant Technologies, Rookie award (May 2018), Spotlight award (November 2018)
- IDF Award, Social Activities (January 2014)
Additional Information
Willing to relocate anywhere in New Zealand without relocation help., 60000k to 70000k (Negotiable) per annum., post study work visa, 06/12/24, 06/12/27
Timeline
Part time - Team Member
Burger King
03.2024 - 01.2025
Part time - Team Member
The warehouse
10.2023 - 02.2024
Master's - Applied Data Science
University Of Canterbury
07.2023 - 6 2024
Analyst (Renewal Department)
Maxval IP Service
05.2022 - 04.2023
Management Co-Ordinator
Lotus Hyundai
01.2021 - 04.2022
Master's - Business Administration
Sikkim Manipal University
01.2019 - 2 2021
Process Executive - Data
Cognizant Technologies
08.2017 - 11.2018
Bachelor's - Computer Science and Application
Sri Krishna Arts And Science College
06.2014 - 5 2017
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