Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
HARJAP SALH

HARJAP SALH

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

5
5
years of professional experience

Work History

Restaurant Manager / Assistant Restaurant manager

Finz Seafood and grill Restaurant, Wai hospitality, Queenstown
Queenstown
11.2022 - Current
  • Responsible for smooth and productive running of the entire restaurant’s operations
  • Managing bookings, emails and phone calls for customer and supplier enquiries
  • Ensuring and nurturing an excellent guest experience to create regular and repeat customers
  • Attend regular meetings with the owner in order to ensure the business is profitable, cost effective and efficient
  • Check and maintain restaurant and bar stock and make sure everything is at the required PAR level, weekly or monthly as required for products
  • Conducting monthly stock take in order to control and measure the alcohol stock
  • Taking care of staff admin work – time sheets, rostering and wage control weekly
  • Manage the team of10-15 staff members on a daily basis
  • Training and mentoring new and current staff on a regular basis to ensure high standards are met and followed continuously
  • Menu planning and designing
  • Liaising with kitchen and keep open lines for communication
  • Ensure that the restaurant is clean, tidy and hygienic all the time
  • Adhere to food, sanitary and safety standards according to Food Control Plan
  • Inspect the quality and looks of the dishes
  • Identifying and resolving all sort of wants, needs or complaints by customers and staff

Assistant Restaurant Manager

Madam woo, Queenstown
Queenstown
08.2022 - 10.2022
  • Managing the bar and restaurant operations for the dinner shift
  • Assisting the restaurant manager with all the restaurant operations
  • Managing the cash and writing the reports
  • Managing customer enquiries, complaints and bookings
  • Ensuring a good flow of communication and operations between the kitchen and the front of house team
  • Managing the team of4-7 team members during operating hours
  • Mentoring new team members
  • Managing functions
  • Managing stock ordering and receiving

Food & Beverage Supervisor

Lombardi Restaurant in Hotel St. Moritz - Mgallery, Queenstown
Queenstown
12.2021 - 08.2022
  • Managing the bar and restaurant operations for the lunch and dinner shift
  • Managing in room dinning’s
  • From running the shift by myself to running a team of3-4 team members
  • Training new team members and bringing their skill levels up to the qualitative standards for bar, restaurant and conferencing
  • Managing conferences and functions
  • Hosting private dinners in small and large quantities
  • Managing stock ordering and receiving
  • Trained for cooking anytime menu dishes and preparing it for an hour when there is no chef
  • Later got trained further to cover chef’s shift because of shortage in staff
  • Running the operation for a while without a restaurant manager with the support of the operations manager

Duty Manager

Madam Woo, Auckland
Auckland
08.2021 - 12.2021
  • Managing take-away operations adhering to Covid-19 lockdown level3 rules and regulations
  • Stock takes of beverages, take away containers and cutlery

Duty Manager

The Postman’s Leg, Auckland
Auckland
05.2021 - 08.2021
  • Managing the shift with capacity of400 pax on the front floor and300 in the function room
  • Team duty allocation
  • Managing restaurant and event bookings; responsible for mis-en-place
  • Cashing up7 tills and preparing cash report
  • Supporting the floor and bar staff
  • Responsible for overall running of the venue
  • Responsible for updating the advertising signs of upcoming events, bands and promotions on the venue

Food and Beverage Supervisor

Copthorne Hotel, Bay of Islands
Bay of Islands
01.2021 - 05.2021
  • Training and allocation of team
  • Ran the place without a restaurant manager for a month along with the support of2 fellow supervisors
  • Cash opening and closing reports
  • Running the bar when required
  • Supervising the restaurant floor
  • Bar stock management
  • A La Carte/Buffet setups
  • Conference/wedding setups and running the operations
  • Planning for the upcoming events and managing the ongoing ones

Food and Beverage Attendant

Copthorne Hotel, Bay of Islands
Bay of Islands
10.2020 - 01.2021
  • Setting up for breakfast buffets and dinner buffets
  • Setting up tables with appropriate settings
  • Seating customers and taking care of their orders and needs
  • Running the bar when required, making drinks/coffees/cocktails, cleaning the bar and maintaining the stock
  • Completing the back of house tasks – polishing glasses and cutlery, re stocking the plates and bowls
  • Overall cleanliness of the restaurant
  • Setting up for functions and conferences
  • Preforming duties to run the function or conferences smoothly

Duty Manager

Bella Vita, New Plymouth
New Plymouth
03.2020 - 10.2020
  • Responsible for running lunch and dinner shifts
  • Directing and supporting the team members
  • Stock taking and ordering
  • Managing the bookings and e-mails
  • Guest handling
  • Opening and closing of the restaurant
  • Ran the place for6 months without the presence of the restaurant manager and the owner as they got stuck outside New Zealand due to the global pandemic

F&B Attendant

Bella Vita, New Plymouth
New Plymouth
01.2020 - 03.2020
  • Setting up the restaurant and bar for dinner and lunch shifts
  • Greeting and seating the customers
  • Taking the food and drinks orders
  • Making drinks at the bar
  • Assisting the manager with in flow of customers in the restaurant
  • Helping in setting up and managing private dinners and big bookings
  • Helping in stock up for the bar

Education

Post-graduate Diploma - Hotel Management

Pacific International Hotel Management School (PIHMS)
03.2021

Bachelors of Science (Hons.) - Hotel and Restaurant Management

Vedatya Institute (Affiliated to Oxford Brookes University, UK)
03.2016

Schooling (Up till Grade12) - undefined

Summer Field School
03.2012

Skills

  • Adaptability
  • Emotional Intelligence
  • Staff management
  • Guest handling
  • Conflict resolution
  • Upselling

Hobbies and Interests

Reading books, articles and informative videos, Travelling, Camping / Hiking

Timeline

Restaurant Manager / Assistant Restaurant manager

Finz Seafood and grill Restaurant, Wai hospitality, Queenstown
11.2022 - Current

Assistant Restaurant Manager

Madam woo, Queenstown
08.2022 - 10.2022

Food & Beverage Supervisor

Lombardi Restaurant in Hotel St. Moritz - Mgallery, Queenstown
12.2021 - 08.2022

Duty Manager

Madam Woo, Auckland
08.2021 - 12.2021

Duty Manager

The Postman’s Leg, Auckland
05.2021 - 08.2021

Food and Beverage Supervisor

Copthorne Hotel, Bay of Islands
01.2021 - 05.2021

Food and Beverage Attendant

Copthorne Hotel, Bay of Islands
10.2020 - 01.2021

Duty Manager

Bella Vita, New Plymouth
03.2020 - 10.2020

F&B Attendant

Bella Vita, New Plymouth
01.2020 - 03.2020

Bachelors of Science (Hons.) - Hotel and Restaurant Management

Vedatya Institute (Affiliated to Oxford Brookes University, UK)

Schooling (Up till Grade12) - undefined

Summer Field School

Post-graduate Diploma - Hotel Management

Pacific International Hotel Management School (PIHMS)
HARJAP SALH