Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
5
5
years of professional experience
Work History
Restaurant Manager / Assistant Restaurant manager
Finz Seafood and grill Restaurant, Wai hospitality, Queenstown
Queenstown
11.2022 - Current
Responsible for smooth and productive running of the entire restaurant’s operations
Managing bookings, emails and phone calls for customer and supplier enquiries
Ensuring and nurturing an excellent guest experience to create regular and repeat customers
Attend regular meetings with the owner in order to ensure the business is profitable, cost effective and efficient
Check and maintain restaurant and bar stock and make sure everything is at the required PAR level, weekly or monthly as required for products
Conducting monthly stock take in order to control and measure the alcohol stock
Taking care of staff admin work – time sheets, rostering and wage control weekly
Manage the team of10-15 staff members on a daily basis
Training and mentoring new and current staff on a regular basis to ensure high standards are met and followed continuously
Menu planning and designing
Liaising with kitchen and keep open lines for communication
Ensure that the restaurant is clean, tidy and hygienic all the time
Adhere to food, sanitary and safety standards according to Food Control Plan
Inspect the quality and looks of the dishes
Identifying and resolving all sort of wants, needs or complaints by customers and staff
Assistant Restaurant Manager
Madam woo, Queenstown
Queenstown
08.2022 - 10.2022
Managing the bar and restaurant operations for the dinner shift
Assisting the restaurant manager with all the restaurant operations
Managing the cash and writing the reports
Managing customer enquiries, complaints and bookings
Ensuring a good flow of communication and operations between the kitchen and the front of house team
Managing the team of4-7 team members during operating hours
Mentoring new team members
Managing functions
Managing stock ordering and receiving
Food & Beverage Supervisor
Lombardi Restaurant in Hotel St. Moritz - Mgallery, Queenstown
Queenstown
12.2021 - 08.2022
Managing the bar and restaurant operations for the lunch and dinner shift
Managing in room dinning’s
From running the shift by myself to running a team of3-4 team members
Training new team members and bringing their skill levels up to the qualitative standards for bar, restaurant and conferencing
Managing conferences and functions
Hosting private dinners in small and large quantities
Managing stock ordering and receiving
Trained for cooking anytime menu dishes and preparing it for an hour when there is no chef
Later got trained further to cover chef’s shift because of shortage in staff
Running the operation for a while without a restaurant manager with the support of the operations manager
Duty Manager
Madam Woo, Auckland
Auckland
08.2021 - 12.2021
Managing take-away operations adhering to Covid-19 lockdown level3 rules and regulations
Stock takes of beverages, take away containers and cutlery
Duty Manager
The Postman’s Leg, Auckland
Auckland
05.2021 - 08.2021
Managing the shift with capacity of400 pax on the front floor and300 in the function room
Team duty allocation
Managing restaurant and event bookings; responsible for mis-en-place
Cashing up7 tills and preparing cash report
Supporting the floor and bar staff
Responsible for overall running of the venue
Responsible for updating the advertising signs of upcoming events, bands and promotions on the venue
Food and Beverage Supervisor
Copthorne Hotel, Bay of Islands
Bay of Islands
01.2021 - 05.2021
Training and allocation of team
Ran the place without a restaurant manager for a month along with the support of2 fellow supervisors
Cash opening and closing reports
Running the bar when required
Supervising the restaurant floor
Bar stock management
A La Carte/Buffet setups
Conference/wedding setups and running the operations
Planning for the upcoming events and managing the ongoing ones
Food and Beverage Attendant
Copthorne Hotel, Bay of Islands
Bay of Islands
10.2020 - 01.2021
Setting up for breakfast buffets and dinner buffets
Setting up tables with appropriate settings
Seating customers and taking care of their orders and needs
Running the bar when required, making drinks/coffees/cocktails, cleaning the bar and maintaining the stock
Completing the back of house tasks – polishing glasses and cutlery, re stocking the plates and bowls
Overall cleanliness of the restaurant
Setting up for functions and conferences
Preforming duties to run the function or conferences smoothly
Duty Manager
Bella Vita, New Plymouth
New Plymouth
03.2020 - 10.2020
Responsible for running lunch and dinner shifts
Directing and supporting the team members
Stock taking and ordering
Managing the bookings and e-mails
Guest handling
Opening and closing of the restaurant
Ran the place for6 months without the presence of the restaurant manager and the owner as they got stuck outside New Zealand due to the global pandemic
F&B Attendant
Bella Vita, New Plymouth
New Plymouth
01.2020 - 03.2020
Setting up the restaurant and bar for dinner and lunch shifts
Greeting and seating the customers
Taking the food and drinks orders
Making drinks at the bar
Assisting the manager with in flow of customers in the restaurant
Helping in setting up and managing private dinners and big bookings
Helping in stock up for the bar
Education
Post-graduate Diploma - Hotel Management
Pacific International Hotel Management School (PIHMS)
03.2021
Bachelors of Science (Hons.) - Hotel and Restaurant Management
Vedatya Institute (Affiliated to Oxford Brookes University, UK)
03.2016
Schooling (Up till Grade12) - undefined
Summer Field School
03.2012
Skills
Adaptability
Emotional Intelligence
Staff management
Guest handling
Conflict resolution
Upselling
Hobbies and Interests
Reading books, articles and informative videos, Travelling, Camping / Hiking
Timeline
Restaurant Manager / Assistant Restaurant manager
Finz Seafood and grill Restaurant, Wai hospitality, Queenstown
11.2022 - Current
Assistant Restaurant Manager
Madam woo, Queenstown
08.2022 - 10.2022
Food & Beverage Supervisor
Lombardi Restaurant in Hotel St. Moritz - Mgallery, Queenstown
12.2021 - 08.2022
Duty Manager
Madam Woo, Auckland
08.2021 - 12.2021
Duty Manager
The Postman’s Leg, Auckland
05.2021 - 08.2021
Food and Beverage Supervisor
Copthorne Hotel, Bay of Islands
01.2021 - 05.2021
Food and Beverage Attendant
Copthorne Hotel, Bay of Islands
10.2020 - 01.2021
Duty Manager
Bella Vita, New Plymouth
03.2020 - 10.2020
F&B Attendant
Bella Vita, New Plymouth
01.2020 - 03.2020
Bachelors of Science (Hons.) - Hotel and Restaurant Management
Vedatya Institute (Affiliated to Oxford Brookes University, UK)
Schooling (Up till Grade12) - undefined
Summer Field School
Post-graduate Diploma - Hotel Management
Pacific International Hotel Management School (PIHMS)
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