Harjeet Kaur
Wellington,Seatoun
Summary
Customer Service Representative with extensive experience managing high call volumes and maintaining professionalism during peak hours. Demonstrated empathy and active listening skills, enhancing customer satisfaction and loyalty. Proficient in customer focus, complaint handling, problem solving, critical thinking, and teamwork, bringing strong communication skills to advance career opportunities.
Overview
3
3
years of professional experience
Work History
CSR
KJ AND LM Burns LTD
11.2021 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Master of Arts - Political Science
Punjabi University
Patiala,India04.2015
Bachelor of Education - Teacher Education
Punjabi University
Patiala,India04.2012
Bachelor of Arts -
Punjabi University Patiala,India
Patiala,India04.2011
Skills
- Customer Focus
- Complaint Handling
- Problem Solving skills
- Customer Service
- Critical Thinking
- Teamwork's
- Excellent communication
Timeline
CSR
KJ AND LM Burns LTD
11.2021 - Current
Master of Arts - Political Science
Punjabi University
Bachelor of Education - Teacher Education
Punjabi University
Bachelor of Arts -
Punjabi University Patiala,India
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