Harjinder Gill
Ashburton,CAN
Summary
I am seeking a position, where I can contribute my excellent customer service, communication and teamwork skills. I pride myself in my ability to be focused, enthusiastic and reliable. I am fluent in English, Hindi, and Punjabi, physically fit for any kind of work, have the ability to deal with a wide range of people with a professional and dedicated attitude. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Barista
Black & White Coffee Cartel
, Ashburton
05.2023 - 11.2023
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
Restaurant Manager
Bullock Restaurant and Bar
Timaru
10.2020 - 03.2023
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing roster
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Optimized profits by controlling food, beverage and labor costs
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Trained new employees to perform duties
- Assisted staff by serving food and beverages or bussing tables.
Duty Manager
Biddy Kates
Blenheim
10.2018 - 10.2020
- Organising Biddy's backpackers
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Head Barista
Smith the Grocer
Wellington
09.2017 - 10.2018
- Ordering coffee stock
- Maintain coffee machine
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Supported store manager with recruiting, interviewing and hiring baristas
- Established and adjusted ordering parameters to manage inventory
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Checkout Operator
BP Connect
Remuera, Auckland
08.2016 - 10.2017
- Serving customers
- Cash handling
- Making Coffees
- Informed customers about store policies, merchandise options and current promotions
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Verified customer age requirement for tobacco purchases
- Learned roles of other departments to provide coverage and keep store operational.
Barista
The Tannery
Auckland
03.2017 - 08.2017
- Serving customers
- Maintained calm demeanor during high-volume periods and special events
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Created complex, hand-crafted beverages based upon customer preferences.
Head Barista
Como street café
Takapuna
08.2016 - 04.2017
- Greeted guests with pleasant smile and superior customer service
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Supported highest standards of conduct and service to support company reputation
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Diploma in Business Management level 5&6 -
Aspire 2 International
Skills
- Customer service skills
- Communication skills
- Organizational and time keeping skills
- Professional and mature
- Team management skills
- Self-directed
- Internet and E-mail Operations
- Communication Skills
- Fluent in English with confident speaking and writing skills
- The ability to adapt to the needs of the customer
- Effective listener – ensure I gain the right information from customers so I can deliver the right service
- Key Attributes
- Complete set tasks in a methodical and thorough manner
- Exceptional analytical and problem solving skills
- Highly organized, with the ability to meet deadlines
- Anticipating Problems
- Relationship Building
- Quality Assurance
- Problem-Solving
- Supervisory Skills
Affiliations
- Hiking
- Skiing
- Badminton
Certification
- Full class 1& class 2
- Licensed controller qualification (LCQ)
- F endorsement and OSH certificate
Timeline
Head Barista
Black & White Coffee Cartel
05.2023 - 11.2023
Restaurant Manager
Bullock Restaurant and Bar
10.2020 - 03.2023
Duty Manager
Biddy Kates
10.2018 - 10.2020
Head Barista
Smith the Grocer
09.2017 - 10.2018
Barista
The Tannery
03.2017 - 08.2017
Checkout Operator
BP Connect
08.2016 - 10.2017
Head Barista
Como street café
08.2016 - 04.2017
Diploma in Business Management level 5&6 -
Aspire 2 International
- Full class 1& class 2
- Licensed controller qualification (LCQ)
- F endorsement and OSH certificate
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