Harjinder Gill
37 Figaro Crescent ,Auckland
Summary
Experienced professional with strong customer service, communication, and teamwork skills. Known for focus, enthusiasm, and reliability. Fluent in English, Hindi, and Punjabi. Physically fit for any job. Able to interact professionally with diverse individuals. Committed to meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new challenges to enhance the organizational brand effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bullock Restaurant and Bar
Timaru
10.2020 - 03.2024
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Creating staffing roster.
- Planning menus.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies
- Optimized profits by controlling food, beverage and labor costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
Duty Manager
Biddy Kates
Blenheim
10.2018 - 10.2020
- Organising Biddy’s backpackers
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Handled employee problems in absence of general manager.
Head Barista
Smith the Grocer
Wellington
09.2017 - 10.2018
- Ordering coffee stock
- Maintain coffee machine
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Established and adjusted ordering parameters to manage inventory.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Checkout Operator
BP Connect
Remuera, Auckland
08.2016 - 10.2017
- Serving customers
- Cash handling
- Making Coffees
- Informed customers about store policies, merchandise options and current promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
Barista
The Tannery
Auckland
03.2017 - 08.2017
- Serving customers
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
Head Barista
Como street café
Takapuna
08.2016 - 04.2017
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Supported highest standards of conduct and service to support company reputation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Diploma - Business Management level 5&6
Aspire 2 International
AucklandSkills
- Customer service skills
- Communication skills
- Organizational and time keeping skills
- Professional and mature
- Team management skills
- Self-directed
- Internet and E-mail Operations
- Communication Skills
- Fluent in English with confident speaking and writing skills
- The ability to adapt to the needs of the customer
- Effective listener – ensure I gain the right information from customers so I can deliver the right service
- Key Attributes
- Complete set tasks in a methodical and thorough manner
- Exceptional analytical and problem solving skills
- Highly organized, with the ability to meet deadlines
- Anticipating Problems
- Relationship Building
- Quality Assurance
- Problem-Solving
- Supervisory Skills
- Staff management
- Inventory control
- Budget management
- Employee training
- Leadership skills
- Health and safety
- Customer engagement
Affiliations
- Skiing
- Badminton
- Hiking
Certification
- Full class 1 & 2
- F endorsement
Timeline
Restaurant Manager
Bullock Restaurant and Bar
10.2020 - 03.2024
Duty Manager
Biddy Kates
10.2018 - 10.2020
Head Barista
Smith the Grocer
09.2017 - 10.2018
Barista
The Tannery
03.2017 - 08.2017
Checkout Operator
BP Connect
08.2016 - 10.2017
Head Barista
Como street café
08.2016 - 04.2017
Diploma - Business Management level 5&6
Aspire 2 International