Harjinder Singh
Dunedin,Otago
Summary
Dynamic leader with a proven track record at Dominos, adept in complex problem-solving and fostering robust customer relationships. Excelled in building high-performing teams and driving operational efficiency, achieving significant business growth. Skilled in team leadership and workforce management, my strategic approach led to enhanced customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Store Manager
Dominos
Mosgiel
02.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment and ongoing training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional conduct by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Responsible for timely stocktakes and processing orders.
Assistant Manager
Dominos
Dunedin, OTA
08.2017 - 12.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
National Business Diploma -
Abacus College
Christchurch06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Staff Development
- Workforce Management
- Product Management
References
Daljeet Singh - Owner, Poppas Pizza
Contact Details - 02041291599
Gurjinder Singh - Manager, Domino’s
Contact Details - 0273898800
Timeline
Store Manager
Dominos
02.2019 - Current
Assistant Manager
Dominos
08.2017 - 12.2018
National Business Diploma -
Abacus College