Harjinder Singh
Christchurch ,Canterbury
Summary
Experienced service-oriented manager with a solid background in retail and food services. Motivated leader with exceptional organizational and prioritization skills, ensuring efficient operations and customer satisfaction. Proven ability to effectively manage teams and deliver exceptional service in fast-paced environments. Dedicated to driving success through effective communication, problem-solving, and a customer-centric approach.
Overview
14
14
years of professional experience
Work History
Manager
Big Barrel
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Black bull liquor
01.2021 - Current
- Determining product mix, stock levels and service standards
- Formulating and implementing purchasing and marketing policies, and setting prices
- Promoting and advertising the establishment's goods and services
- Selling goods and services to customers and advising them on product use
- Maintaining records of stock levels and financial transactions
- Undertaking budgeting for the establishment
- Controlling selection, training and supervision of staff
- Ensuring compliance with occupational health and safety regulations
Assistant Store Manager
Black bull liquor
01.2019 - 01.2021
- Making Roasters
- Hiring staff, training and supervising the staff
- Managing the Products and labour cost
- Changing the price of the product and negotiating with the suppliers
- Accurately order and receipt for commissary invoices
- Leading staff and creating team atmosphere
- Maintain record of stock levels and financial transactions
- Deposit cash in the bank (Cash Handling) weekly and daily basis
- Interview potential employees and work with Rapid Hire
Shift Manager
Domino's
12.2017 - 01.2019
- Interview and hire new employees using Rapid Hire
- Train all employees to achieve consistent results
- Schedule work hours for staff and process Payroll
- Collect money from customers, make change, and record transactions on customer receipts
- Inform regular customers of new products or services and price changes
- Record sales or delivery information on daily sales or delivery record
- Listen to and resolve customers' complaints regarding products or services
- Daily prepare and submit food order based of the inventory count
- Accurately use food scale to eliminate food waste
- Maintain safety and security of all staff members
Commercial Cleaner
Crest Clean
01.2015 - 01.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Assistant Manager
Fedral Mogal
02.2011 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate of achievement in liquor industries -
Ielts Test -
07.2021
Certificate of manager in liquor industries -
01.2020
Certificate of LCQ liquor control qualification -
NZ
01.2019
Certification in First Aid -
01.2018
Certificate of achievement as Shift Manager -
Restaurant Brands
01.2017
Certificate of achievement of NZ Day- one Basic Food and Safety -
01.2017
Certificate of Health and Safety at work place -
01.2017
Diploma in Business Management Level 6 -
ncbt College of NZ
01.2016
Diploma in Business Management Level 5 -
ncbt collage of NZ
01.2015
Completed high school - arts
PSEB of Education
01.2012
Skills
- Customer relationship and Service
- Safety operations guidelines
- MS- Word
- MS- Excel
- Inquiring
- Observant
- Good written and verbal communicator
- Teamwork
Cookingskills
- Making and cutting pizzas
- Preparing pizza doughs
- Deep frying- wedges, chicken wings, onion rings etc.
Area Of Expertise
- Customer relationship and Service
- Good knowledge of safety operations guidelines
- MS- Word and MS- Excel
- Inquiring and Observant
- Good written and verbal communicator
- Able to work well both individually and as a team
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Manager
Big Barrel
01.2023 - Current
Store Manager
Black bull liquor
01.2021 - Current
Assistant Store Manager
Black bull liquor
01.2019 - 01.2021
Shift Manager
Domino's
12.2017 - 01.2019
Commercial Cleaner
Crest Clean
01.2015 - 01.2017
Assistant Manager
Fedral Mogal
02.2011 - 01.2013
Certificate of achievement in liquor industries -
Ielts Test -
Certificate of manager in liquor industries -
Certificate of LCQ liquor control qualification -
NZ
Certification in First Aid -
Certificate of achievement as Shift Manager -
Restaurant Brands
Certificate of achievement of NZ Day- one Basic Food and Safety -
Certificate of Health and Safety at work place -
Diploma in Business Management Level 6 -
ncbt College of NZ
Diploma in Business Management Level 5 -
ncbt collage of NZ
Completed high school - arts
PSEB of Education