Harkirat Singh
Auckland Central,AUK
Overview
6
6
years of professional experience
Work History
Presentation Manager
ICS
01.2023 - Current
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers to promote long term business growth.
- Performed effectively in work environment, managing day-to-day operations and decisions.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Contract Manager
Millennium Services Group
06.2019 - 10.2022
- Onboarded and trained new staff to keep team efficient and prepare team members to work effectively on sites.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Improved customer satisfaction scores through application of problem-solving skills.
- Completed bi-weekly payroll for team employees.
- Analyzed and solved multi-faceted problems that effected business initiatives.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Team Leader
Cookright
01.2018 - 05.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
BBA - Business Administration And Management
New Zealand Management Academy (NZMA)
Auckland CBD 09.2018
Diploma in Business Adminstration - Diploma in Business Adminstration
Cornell Institute of Business Technology (CIBT)
Auckland,CBD09.2016
Skills
- Teambuilding
- Training and Development
- Self-Motivated
- Planning and Coordination
- Active Listening
- Excellent Communication
- Product knowledge
- Staff Management
- Documentation
- Business Development and Planning
- Weekly Payroll
- Customer Satisfaction
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Presentation Manager
ICS
01.2023 - Current
Contract Manager
Millennium Services Group
06.2019 - 10.2022
Team Leader
Cookright
01.2018 - 05.2019
BBA - Business Administration And Management
New Zealand Management Academy (NZMA)
Diploma in Business Adminstration - Diploma in Business Adminstration
Cornell Institute of Business Technology (CIBT)
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