Harkirat Singh Bindra
Auckland,AUK
Summary
Customer-focused professional with vast experience in passenger service and transportation. Excels in customer relationship management and strategic planning, resolving complex issues and ensuring safety compliance. Delivers outstanding service while maximizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Bus Driver
Ritches, Westgate
10.2023 - 06.2026
- Operate buses safely and efficiently on assigned routes.
- Ensure the safety, comfort, and satisfaction of all passengers.
- Monitor and maintain vehicle safety, performing routine checks as needed.
- Key Responsibilities:
- Operated buses safely along designated routes for passenger transport.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
Self-Employed (Side Business)
Bindra Farms and Dairy Products
07.2018 - 06.2023
- Managed daily milking operations and ensured animal welfare.
- Oversaw hiring, training, and supervision of staff.
- Created and maintained staff rosters and schedules.
- Handled livestock care, including feeding and general management.
- Administered livestock medications and vaccinations.
- Managed financial operations, including budgeting, bookkeeping, and expense tracking.
- Key Responsibilities:
Truck Driver
GUJRAL TRANSPORT LIMITED
01.2022 - 05.2023
- Delivered goods safely and efficiently, consistently meeting strict deadlines to ensure customer satisfaction.
- Maintained high standards of road safety and ensured compliance with transport regulations to enhance operational integrity.
- Managed loading and unloading of goods, ensuring proper load security and damage prevention.
- Provided professional customer service during deliveries, fostering positive client relationships and enhancing company reputation.
- Provided professional customer service during deliveries and interactions.
- Ensured compliance with health and safety procedures at all times.
- Key Responsibilities & Achievements:
Passenger Service Executive (British Airways)
CELEBI GROUND HANDLING DELHI PVT LTD
04.2016 - 05.2017
- Delivered exceptional customer service for British Airways passengers, ensuring seamless check-in, boarding, and travel experience.
- Managed high-volume passenger interactions in fast-paced international airport environment, ensuring accurate and efficient service delivery.
- Resolved complex customer queries and complaints, providing effective solutions aligned with airline policies.
- Handled disruptive passengers with professionalism, employing effective communication and conflict resolution skills to de-escalate situations.
- Ensured strict compliance with aviation safety, security, and regulatory standards.
- Conducted passenger eligibility (fly-ability) assessments in accordance with airline and safety requirements.
- Collaborated with cross-functional teams to facilitate smooth daily flight operations and achieve on-time performance.
- Demonstrated strong attention to detail when handling passenger documentation, ticketing processes, and travel requirements.
- Key Responsibilities & Achievements:
Education
Bachelor of Business Administration (BBA) -
Haryana Engineering College
Yamuna Nagar, HaryanaDiploma - Aviation, Hospitality and Management (1 Year)
Frank Finn Institute
ChandigarhSenior Secondary Education -
Delhi Public School
Yamuna Nagar, HaryanaSkills
- Route planning
- Route optimization
- Vehicle inspection
- Safety compliance
- Safety compliance
- Active listening
- Safety compliance
Languages
English, Punjabi, Hindi
Hobbies
Travel, Sports, Dance, Music
LICENCES
- Class 1 – Car/Light Vehicle: Vehicles under 4,500 kg GLW (cars, vans, Utes, light motor homes).
- Class 2 – Medium Rigid Vehicle: Rigid trucks 6,001 kg–18,000 kg, or rigid buses 6,001 kg–18,000 kg.
- Class 3 – Medium Combination Vehicle: Combination vehicles 12,001 kg–25,000 kg (truck and trailer).
- Class 4 – Heavy Rigid Vehicle: Rigid trucks over 18,000 kg (no weight limit on trailer if not a heavy combination).
- Class 5 – Heavy Combination Vehicle: Combination vehicles over 25,000 kg (truck and trailer)
- Class 6 – Motorcycle: Motorcycles and mopeds.
- P Endorsement.
Timeline
Bus Driver
Ritches, Westgate
10.2023 - 06.2026
Truck Driver
GUJRAL TRANSPORT LIMITED
01.2022 - 05.2023
Self-Employed (Side Business)
Bindra Farms and Dairy Products
07.2018 - 06.2023
Passenger Service Executive (British Airways)
CELEBI GROUND HANDLING DELHI PVT LTD
04.2016 - 05.2017
Bachelor of Business Administration (BBA) -
Haryana Engineering College
Diploma - Aviation, Hospitality and Management (1 Year)
Frank Finn Institute
Senior Secondary Education -
Delhi Public School