Harleen Kaur
Lower Hutt,WGN
Summary
Results-oriented professional skilled in problem-solving and relationship building. Committed to driving team success and delivering positive outcomes. Excels in fast-paced environments, quickly mastering new skills and contributing effectively without supervision.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Service desk analyst
Spark New Zealand
Wellington
12.2023 - Current
- Frontline IT professional who serves as a primary contact for hardware and software issues.
- Provided technical support to Oranga Tamariki clients, resolving issues to enhance user experience.
- Troubleshot network connectivity issues and guided users through solutions.
- Uninstalled and reinstalled software applications, resolved username issues, verified hardware and software setup, and corrected network connectivity and email problems.
- Provided remote assistance to customers via phone or remote desktop tools.
- Documented user inquiries and resolutions in ticketing system, ensuring accurate records for future reference.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Escalated complex incidents to appropriate technical teams for resolution.
- Collaborated with IT teams to enhance service delivery processes and protocols.
- Demonstrated extensive knowledge of Microsoft applications and features.
- Enhanced skills by facing challenging tasks.
IELTS Trainer
Touchstone Educationals
Jalandhar, India
04.2018 - 02.2020
- Developed teaching materials and engaging lesson plans for IELTS modules to enhance student learning.
- Instructed students in listening, speaking, and academic reading and writing, fostering improvement in language skills.
- Created teaching materials and developed engaging lesson plans for IELTS modules.
- Maintained accurate files of assessment results, graded assignments and student work.
- Assigned lessons and provided feedback on homework to support student progress.
Accounts Manager
The Money Mart
, Canada
04.2014 - 11.2016
- Prepared and presented detailed reports on account performance to support strategic decision-making.
- Generated financial and operational reports to inform management's business strategies.
- Addressed customer inquiries and complaints promptly to ensure satisfaction.
- Maintained Cash Flow Statement.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Updated cash flow statement regularly to reflect financial status.
- Respond to customer inquiries and complaints.
- Processed cheque cashing transactions for customers efficiently.
Education
Post Degree Diploma - Accounting
Douglas College
New Westminster ( Canada), Vancouver 04.2013 - 03.2015
Bachelor in Commerce - Accounting And Finance
Apeejay College of Fine Arts
India 04.2009 - 03.2012
Skills
- Technical support
- Incident management
- Ticketing systems
- Network troubleshooting
- Remote assistance
- Microsoft applications
- Software support
- Customer relationship management
- User training
- Project management
- Problem solving skills
- Excellent time management
- Strong organizational skills
- Adaptable
- Detail-oriented
- Team player
- Verbal and written communication
- Interpersonal skills
- Compliance adherence
- Access control
References
References available upon request.
Timeline
Service desk analyst
Spark New Zealand
12.2023 - Current
IELTS Trainer
Touchstone Educationals
04.2018 - 02.2020
Accounts Manager
The Money Mart
04.2014 - 11.2016
Post Degree Diploma - Accounting
Douglas College
04.2013 - 03.2015
Bachelor in Commerce - Accounting And Finance
Apeejay College of Fine Arts
04.2009 - 03.2012