Harlem Cole
Christchurch,CAN
Summary
I am seeking new challenges within all types of industries, You will find me to be a physically fit and hardworking individual capable of heavy lifting and who excels in practical tasks. I have a strong knowledge of Health and Safety regulations and am confident using a range of equipment and easy to train up from the bottom. Available for an immediate start, I am keen to join a busy team that allows for further professional growth. Reliable Customer Service Representative with extensive track record in demanding sales am open to try knew things and try my hardest at every task.Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Heartland services
Canterbury - Christchurch City, Christchurch
01.2020 - 06.2022
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
Landscaper/Labourer
Citycare Group
01.2016 - 01.2020
- Conducted daily prestart checks on company vehicles/trucks for defects or issues
- Checked in with the foreman to confirm daily work locations
- Maintained gardens, bike paths, and walkways around the city
- Used various tools such weed whackers, hedge trimmers, and lawn mowers
- Removed rubbish and dead plants and performed weeding and garden maintenance
- Trimmed hedges and transported collected rubbish to the dump for disposal
- Adhered to H&S regulations and appropriate PPE use
- Raked, mulched and composted leaves.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Decorated gardens, paths and beds with stones or plants.
- Trimmed or edged around flower beds, walks, or walls.
Education
NCEA level 3 -
Aranui
CanterburySkills
- Landscaping
- Health and Safety regulations
- PPE use
- Tool and equipment usage
- Communication
- Teamwork
- Adaptability
- Working under pressure
- Adaptability and flexibility
- Prioritization
- Critical thinking
- Adaptive team player
- Service upselling
- High-energy attitude
- Strong teamwork
- Strategic sales
- Creative problem solving
- Product sales
- Multi-task management
- Call center procedures
- Task prioritization
- Customer service
- Conflict resolution
Websites
References
- Levi Bryam, 022 469 7711
- max goodhue 0225412889
Personal Information
Hobbies: I enjoy spending time with family, playing guitar, fishing, hunting, everything outdoors
Timeline
Customer Service Representative
Heartland services
01.2020 - 06.2022
Landscaper/Labourer
Citycare Group
01.2016 - 01.2020
NCEA level 3 -
Aranui
Similar Profiles
Charnesha HowardCharnesha Howard
Behavioral Technician at Heartland ServicesBehavioral Technician at Heartland Services
Jassen MatuscakJassen Matuscak
HVAC Installer at Heartland Home ServicesHVAC Installer at Heartland Home Services
Anna ConroyAnna Conroy
Anna Conroy at Heartland Large Animal ServicesAnna Conroy at Heartland Large Animal Services