Harmaldeep Kaur

Trained in Public Housing and Hardship applications

• Answered client inquiries and provided accurate information regarding services of Housing and Hardship.
• Maintained detailed records of client interactions, and comments for future reference. Managed approximately 28-30 calls in a day.
• Resolved complex problems by working with other departments to provide solutions that meet client's needs.
• Confident in decision making for the complex situation as per the policies and procedures of MSD.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and satisfaction.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Keeping data tracking and reporting up to date, while monitoring requirements and deadlines
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products by 15% of total sales.
• Optimized store displays and appearance via strategic merchandising
• Managed store organization, maintenance, and purchasing functions
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Keeping data tracking and reporting up to date, while monitoring requirements and deadlines
• Rotated merchandise and displays to feature new products and promotions
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Executed record filing system to improve document organization and management
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Recorded expenses and maintained accounting records
• Sorted and distributed office mail and recorded incoming shipments for corporate records.