Harmanpreet Kaur

• Helped employees accomplish tasks during peak periods.
• I taught staff upselling techniques to meet revenue targets.
• Coordinated shift workers for inventory receiving, auditing, and restocking.
• Handled customer complaints, questions, and inquiries.
• Managed cash positions and made bank deposits.
• Counted out cash drawers at the end of each shift, and logged profits into the computer system.
• Trained new employees on company policies, procedures, techniques, and customer service standards.
• Answered customer inquiries regarding nutritional information and menu offerings.
• Enhanced operations and boosted productivity through employee training, coaching, and assignments.
• Reviewed financial statements to meet targets during the shift.
• Coached employees on interactions with customers to drive exceptional service.

Performance and strategies.

• Facilitate team contributions by holding a meeting every week with staff to motivate them to increase productivity; with this strategy, profits could increase by 30% to 40% each week.
• Proper training for the team in customer service helped increase the number of customers by providing exceptional customer service, which assisted the company in increasing profits by 5% to 10% every week.
• Decreased waste, unnecessary wastage decreased by following up every day, and saved costs on extra inventory.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Managed customer service inquiries and complaints in a timely manner, and increased sales by 21% to 30%.

• Take inventory
• Order groceries and supplies
• Check received stock against invoices
• Mark prices on stock
• Restock shelves
• Greet customers and provide assistance
• Management of all promotional and marketing activities
• Participating in all employee related management functions including interviewing, hiring, training, coaching, motivation, discipline, performance appraisal and conflict resolution
• Responsible for opening the shop, with key holder and alarm responsibilities
• Research and source natural health and beauty products specifically from India
• Advice client on the use and benefit of natural products
• Develop and maintain data base of clients supplied with natural health products in order to promote and encourage sales
• Conduct and administer fiscal operations including accounting, planning budgets, authorizing expenditure, establishing rates for services and coordinating financial reporting
• Maintain and develop good relationships with suppliers

• Provide excellent services to meet customer needs
• Maintain the store clean, safe and orderly
• Ensure that shelves are fully stacked with fresh products
• Place store displays and ensure that products are properly labeled and tagged
• Build positive work environment to achieve store goals

• Maintained detailed records of customer interactions and transactions for future reference.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Offered resolutions to de-escalate calls and solve customer issues.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.