Harman Virk
Auckland,CBD
Summary
Dynamic leader with a proven track record at Al Forno Restaurant, enhancing customer satisfaction and team efficiency. Excelled in staff training and bar management, fostering a loyal customer base through exceptional service. Skilled in strategic planning and labor cost control, achieving significant improvements in productivity and operational standards.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering more than 6 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Al Forno Restaurant
08.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Liquor Assistant
Netto
10.2022 - 01.2023
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted in the implementation of marketing strategies, creating attention-grabbing displays to feature promotions or new products.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with liquor selections.
Farm Manager
Balkar Seeds
10.2018 - 08.2022
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
Beer and Wine Supervisor
New World Supermarket
11.2016 - 08.2018
- Evaluated product performance metrics, making data-driven decisions on which items should be restocked or discontinued based on sales trends.
- Collaborated with store management to establish sales goals, monitoring progress regularly and adjusting strategies as needed for success.
- Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
- Spearheaded cross-functional collaborations between departments, fostering an atmosphere of teamwork toward shared goals of store success.
Fresh Produce Assistant
Countdown Eastgate
03.2015 - 10.2016
- Acted as a liaison between management and staff by addressing concerns or issues within the fresh produce department proactively, contributing to a positive work environment.
- Assisted in training new employees on proper handling techniques, storage procedures, and customer service expectations within the fresh produce department.
- Handled delicate produce items with care during stocking and rotation processes, minimizing damage or loss of inventory.
- Conducted regular inventory checks to maintain optimal stock levels, reducing waste and improving product turnover.
Kiwifruit Laborer
Lal Limited
04.2012 - 10.2013
- Enhanced team efficiency through proper use of pruning tools, ladders, and other equipment for optimal productivity.
- Improved overall fruit quality by carefully harvesting ripe kiwifruit and leaving unripe ones on the vine.
- Ensured successful crop yield with diligent monitoring of plants for potential issues such as pests or disease outbreaks.
- Reduced waste by accurately sorting and grading harvested fruits based on size, color, and external defects.
Education
Diploma Level 6 - Business Management
Retail Business And Management College
Christchurch, NZ09.2015
Diploma Level 5 - Business Management
Royal Business College
Tauranga, NZ10.2013
Skills
Team Leadership
Staff Training
Health and safety
Training and mentoring
Responsible Alcohol Service
Bar Management
Staff Scheduling
Organizational ability
Health codes compliance
Customer Relationship Building
Outgoing Personality
Guest Interaction
Supervisory Experience
Wine and liquor knowledge
Strategic Planning
Restaurant Management
Labor cost control
Certification
- Licensed Duty Manger - 07 June 2024 to 7 JUNE 2025 ( Renewal for 3 years after)
Languages
English
Full Professional
French
Limited Working
German
Elementary
Punjabi
Native or Bilingual
Hindi
Full Professional
Spanish
Elementary
Timeline
Bar Manager
Al Forno Restaurant
08.2023 - Current
Liquor Assistant
Netto
10.2022 - 01.2023
Farm Manager
Balkar Seeds
10.2018 - 08.2022
Beer and Wine Supervisor
New World Supermarket
11.2016 - 08.2018
Fresh Produce Assistant
Countdown Eastgate
03.2015 - 10.2016
Kiwifruit Laborer
Lal Limited
04.2012 - 10.2013
Diploma Level 6 - Business Management
Retail Business And Management College
Diploma Level 5 - Business Management
Royal Business College
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