Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Harmandeep Hundal

Conifer Grove,Auckland

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Store Manager

Night ‘n Day Supermarket
02.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Assistant Produce Manager

New World Papatoetoe
03.2019 - 01.2022
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.

Assistant Store Manager

Night N Day Supermarket
11.2016 - 02.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service Representative

Countdown Supermarket
04.2014 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customers

Education

BBA - Business Management

International College of Auckland
Auckland, AUK
10.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Store Manager

Night ‘n Day Supermarket
02.2022 - Current

Assistant Produce Manager

New World Papatoetoe
03.2019 - 01.2022

Assistant Store Manager

Night N Day Supermarket
11.2016 - 02.2019

Customer Service Representative

Countdown Supermarket
04.2014 - 10.2016

BBA - Business Management

International College of Auckland

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Harmandeep Hundal