HARMANDEEP KAUR
Auckland,AUK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure CUSTOMER SERVICE position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Fresh
04.2022 - 07.2023
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
POST GRADUATE DIPLOMA - COMPUTER APPLICATIONS
PUNJABI UNIVERSITY
PATIALA, INDIA04.2021
Skills
- Consultative Sales
- Information Security
- Call Management
- Data Collection
- Product Knowledge
- Paperwork Processing
Timeline
Customer Service Representative
Reliance Fresh
04.2022 - 07.2023
POST GRADUATE DIPLOMA - COMPUTER APPLICATIONS
PUNJABI UNIVERSITY
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