Harmanjeet Kaur

• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.
• Delivered prompt service to prioritize customer needs.

•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Process credit card transactions, receive cash and provide cored change amounts and refunds where needed

•Trained new hires on products and services, best practices and protocols to reduce process gaps.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

•Used collateral material and documents to share information about services, products and promotions.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Maintained personnel records and updated internal databases to support document management.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Entered and maintained departmental records in company database.
• Coordinated with human resources department to handle payroll and personnel databases.
• Created and managed project plans, timelines and budgets.