Harmanjit Singh
Manuaku,Auckland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the real estate and optical industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Optical Dispenser, Key Holder
Oscar Wylee
07.2023 - 10.2023
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Sales Representative
Harcourt Real Estate
07.2022 - 02.2023
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Generated new leads through networking and attending industry events.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Customer Service Representative
JJ Liquor Centre
06.2021 - 01.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Stock take
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Customer Service Representative
Much Moore
06.2017 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained orderly and clean work areas for maximum productivity.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Loaded packages onto pallets and into staging areas as directed.
Customer Service Representative
Domino's Pizza
04.2016 - 12.2016
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained clean, also mopped floor area and check out surface, emptying trash bins and wiping down surfaces such as counter, desks.
- Learned how to take telephone orders, for pick up and delivery.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Salesperson Level 4 - Real Estate
Open Polytechnic of New Zealand
Lower Hutt, NZ04.2022
High School Diploma -
Papatoetoe High School
Papatoetoe, NZ11.2019
Skills
- Customer Understanding
- Prospecting Skills (cold/warm calls, door knocking)
- Punctuality
- Self Driven
- Leadership
- Loyalty Building
- Goal Focused
- Sales Process
- Neat and Clean
- Relationship Building
- Friendly, Positive Attitude
Accomplishments
- Winner of the first XI school cricket tournament 2018 and 2019 represented as captain
- Gold Medallion for cricket in sports awards
- Got selected to play cricket for Manukau Districts
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Fiji Hindi
Professional Working
NZ Sign Language
Limited Working
Timeline
Optical Dispenser, Key Holder
Oscar Wylee
07.2023 - 10.2023
Sales Representative
Harcourt Real Estate
07.2022 - 02.2023
Customer Service Representative
JJ Liquor Centre
06.2021 - 01.2022
Customer Service Representative
Much Moore
06.2017 - 04.2021
Customer Service Representative
Domino's Pizza
04.2016 - 12.2016
Salesperson Level 4 - Real Estate
Open Polytechnic of New Zealand
High School Diploma -
Papatoetoe High School
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