Harmanjot Singh Jassal
Rotorua,Springfield
Summary
Compassionate Case Manager experienced in high pressure environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Case Manager
Ministry Of Social Development
05.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
Central Processing Officer
Ministry Of Social Development
05.2018 - 05.2021
- Verified technical specifications and information details before processing paperwork.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Maintained understanding of current MSD guidelines.
- Prioritized and organized workload to meet deadlines.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of clients records.
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members and stakeholders.
Security Officer
Armourguard Security
04.2017 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team to ensure safety and security.
Process Worker
Claymark Limited
04.2014 - 03.2017
- Prepared, packaged, and staged outgoing shipments.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Maintained compliance with health, safety, and environment practices.
- Graded and packaged finished products, transporting items for additional processing.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Filed paperwork according to procedures.
- Maintained organized work area by cleaning and removing hazards.
Education
Public Sector Services Level - 4 - Government
NZQA
Rotorua, NZ06.2021
Graduate Diploma - Highway Engineering
Western Institute of Technology At Taranaki
Taranaki, NZ05.2016
Bachelor of Mechanical Engineering - Mechanical Engineering
MSD Qualification
06.2012
Skills
- Case Management
- Relationship Building
- Good at multitasking
- Positive Attitude
- Respect diversity and practice gratitude
- Decision-Making
- Stakeholder Collaboration
- MS Office
- Documentation and Reporting
- Able to actively engage with clients, understand their situation and deliver positive results
- Experience to deal with complex and intensive clients
- Excellent with numerical values and literacy
- Ability to work in a team or individually
Timeline
Case Manager
Ministry Of Social Development
05.2021 - Current
Central Processing Officer
Ministry Of Social Development
05.2018 - 05.2021
Security Officer
Armourguard Security
04.2017 - 04.2018
Process Worker
Claymark Limited
04.2014 - 03.2017
Public Sector Services Level - 4 - Government
NZQA
Graduate Diploma - Highway Engineering
Western Institute of Technology At Taranaki
Bachelor of Mechanical Engineering - Mechanical Engineering
MSD Qualification
Similar Profiles
Amoya SimpsonAmoya Simpson
Intern at Ministry Of Social Development Social Welfare DepartmentIntern at Ministry Of Social Development Social Welfare Department
PARDEEP HEER-BRACHPARDEEP HEER-BRACH
PROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATIONPROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Munira KhanMunira Khan
Assistant at New Zealand Ministry Of Social DevelopmentAssistant at New Zealand Ministry Of Social Development