Harmeet Singh Saini
Auckland,New Zealand
Summary
To get elevated in the field assigned, by exploring my skills and working hard as true as my conscience for the organisation as well my personal growth. Positive energetic attitude and confident approach towards a given task. Goal oriented and active team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Responded to customer requests for products, services, and information.
- Developed strong product knowledge to provide informed recommendations based on individual needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and client understanding for their full and correct entitlement.
Purchasing Officer
Four Points by Sheraton
11.2021 - 07.2023
- Managing vendor relationships with savvy negotiations on pricing, deliveries and terms
- Maintaining strong and open relationships with vendors to generate reports on performance
- Negotiating pricing and delivery timeframes to meet production needs
- Resolve problems impacting purchasing reliability, cost, or quality
- Implementing purchasing policies with expert understanding of market conditions and business objectives
- Managing suppliers relationships, continuously monitoring quality and reliability and resolving problems
- Enhancing purchasing department with regular and thorough reviews to identify areas of potential improvement
- Minimized costs with effective contract negotiation and expense control strategies
- Revise pricing for new or existing items and following up with vendors on requested updated price
- Enhance structures by analyzing sales records and current inventory levels to better understand needs.
Night Auditor
Hilton
11.2020 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Guest Service Representative
Hilton
04.2019 - 11.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Visa Processing Officer
VFS Global
09.2015 - 11.2017
- Consistently met monthly processing targets while maintaining a high standard of work quality and compliance with immigration regulations.
- Reduced visa application errors by conducting thorough quality checks and providing clear instructions to applicants.
- Assisted in the development of training materials for new Visa Processing Officers, improving overall team performance and efficiency levels.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
Education
Graduate Diploma - Hotel Management
Otago Polytechnic
Auckland, NZ03.2019
Bachelor of Commerce - Accounting
Mumbai University
03.2015
Higher Secondary School - Commerce
Mumbai University
03.2012
Holy Family High School
03.2010
Skills
- Purchasing coordination
- Purchase Order Management
- Audit reporting
- Customer Service
- Customer Relations
References
References upon request
Timeline
Customer Service Representative
Ministry of Social Development
08.2023 - Current
Purchasing Officer
Four Points by Sheraton
11.2021 - 07.2023
Night Auditor
Hilton
11.2020 - 11.2021
Guest Service Representative
Hilton
04.2019 - 11.2020
Visa Processing Officer
VFS Global
09.2015 - 11.2017
Graduate Diploma - Hotel Management
Otago Polytechnic
Bachelor of Commerce - Accounting
Mumbai University
Higher Secondary School - Commerce
Mumbai University
Holy Family High School
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