Harmeet Singh
Auckland
Summary
- To get elevated in the field assigned, by exploring my skills and working hard as true as my conscience for the organization as well as my personal growth. Expertise In:
- Customer Service Problem solving Service skills Team work Solution Selling Proficient Communicator HOBBIES SportsExercise, Running, Cricket, Badminton, Bicycling, Swimming. MusicPlaying, Listening. TravelingBike rides, Trekking. Personal Summary: Ability to identify customer needs, satisfy it and then close a sale as well as helping customers to pick the products that suit them best. Proven experience in excellent customer care standards. Flexible and adaptable approach according to the work environment. Positive and energetic attitude towards a given task and confident and personable demeanor. Possess a flexible and enthusiastic approach, combined with a strong work ethic. Able to grasp new concepts quickly as well as 'hit the ground running'. Proven time management skills, high attention to details, experienced in merchandising and customer service. Proactive and positive team member, with a 'can do' attitude on all projects. Well-developed written, verbal communications with excellent listening skill. Goal oriented and active team player.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ministry Of Social Development
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy and explaining their rights to entitlements avoiding hardship
Purchasing Officer
Four Points by Sheraton
06.2022 - Current
- Managing vendor relationships with savvy negotiations on pricing, deliveries and terms
- Maintaining strong and open relationships with vendors to generate reports on performance
- Negotiating pricing and delivery timeframes to meet production needs
- Resolve problems impacting purchasing reliability, cost, or quality
- Implementing purchasing policies with expert understanding of market conditions and business objectives
- Managing suppliers relationships, continuously monitoring quality and reliability and resolving problems
- Enhancing purchasing department with regular and thorough reviews to identify areas of potential improvement
- Minimized costs with effective contract negotiation and expense control strategies
- Revise pricing for new or existing items and following up with vendors on requested updated price
- Enhance structures by analyzing sales records and current inventory levels to better understand needs.
Night Auditor Time
Hilton Auckland
08.2021 - 06.2022
- Greeting and welcoming guests on their time of arrival and departure
- Performing check-ins and check-outs
- Answering and forwarding incoming phone calls from guests
- Making sure all the entrances and exits in the hotel are securely locked
- Scanning and Uploading Tax invoice and Direct Bill for the current business date
- Performing Daily Night Auditor Reports pre-rollover
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Act as manager on duty for the hotel in the absence of the Night Manager, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
- Helping reservations to make guest bookings overnight for future dates
- Ensuring the reception area is tidy and presentable, with all necessary stationery and material
- Providing basic and accurate information to the guests in-person and via phone or email
- Receiving and distributing daily guests mail or deliveries
- Maintaining office security by following safety procedures and controlling access via the reception desk
- Organizing corporate cabs or Uber on request and preparing vouchers
- Helping Night manager by tallying, scanning and taking photocopy of reports
- Assisting guests with valet parking during their arrival and departure.
Night Front Desk Receptionist
Hilton
05.2021 - 08.2021
- Greeting and welcoming guests on their time of arrival and departure
- Performing check-ins and check-outs
- Answering and forwarding incoming phone calls from guests
- Making sure all the entrances and exits in the hotel are securely locked
- Ensuring the reception area is tidy and presentable, with all necessary stationery and material
- Providing basic and accurate information to the guests in-person and via phone or email
- Receiving and distributing daily guests mail or deliveries
- Maintaining office security by following safety procedures and controlling access via the reception desk
- Organizing corporate cabs or Uber on request and preparing vouchers
- Helping Night Auditor/Night manager by tallying, scanning and taking photocopy of reports
- Assisting with In room dining orders and delivering it to the guests
- Moving guests luggage to their room and performing basic concierge duties
- Assisting guests with valet parking during their arrival and departure
- Performing house person duties like delivering amenities or linen to the guests when needed.
Food and Beverage Attendant
Hilton
11.2019 - 05.2021
- Serving guests with food and beverages in a positive and friendly manner
- Providing accurate information regarding food and beverage selection
- Relay important information about orders, allergies and special requests to the appropriate person
- Assist with the complete setup and breakdown of the banquet area
- Maintain a high level of cleanliness and awareness of sanitary practices
- Maintain composure in a fast-paced environment
- Respond urgently and appropriately to any concerns.
Operational OfficerTime
VFS Global Private Limited
02.2016 - 12.2016
- Handling & Dealing to customer queries
- Process sundry invoices & credit notes as required
- Daily responsibilities
- Front desk & Backend process
- Data entry of files & accounts.
Education
Graduate Diploma - Hotel Management -
Otago Polytechnic, Malini Kishor Sanghvi (Mumbai University)
01.2019
Bachelor's - Commerce -
MK Sanghvi College, Mumbai, MH
Mumbai, MH03.2015
HSC -
Guru Nanak Khalsa College, Mumbai
03.2012
SSC -
Holy Family High School, Mumbai
03.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
References
References Upon request
Timeline
Customer Service Representative
Ministry Of Social Development
08.2023 - Current
Purchasing Officer
Four Points by Sheraton
06.2022 - Current
Night Auditor Time
Hilton Auckland
08.2021 - 06.2022
Night Front Desk Receptionist
Hilton
05.2021 - 08.2021
Food and Beverage Attendant
Hilton
11.2019 - 05.2021
Operational OfficerTime
VFS Global Private Limited
02.2016 - 12.2016
Graduate Diploma - Hotel Management -
Otago Polytechnic, Malini Kishor Sanghvi (Mumbai University)
Bachelor's - Commerce -
MK Sanghvi College, Mumbai, MH
HSC -
Guru Nanak Khalsa College, Mumbai
SSC -
Holy Family High School, Mumbai
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