Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Harmolvir Singh

Tauranga,BOP

Summary

Dynamic sales manager with over five years of experience in enhancing customer satisfaction and delivering comprehensive product insights. Proven track record of exceeding sales quotas by effectively converting prospects into loyal clients while consistently expanding the customer base and driving significant revenue growth. Expertise in cultivating strategic vendor partnerships that enhance business opportunities and strengthen market presence. Committed to leveraging strong interpersonal skills and a results-oriented approach to achieve organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Liquor Barrel, Waihi Beach
01.2022 - Current
  • Making duty rosters for the staff, and managing the overall staffing process in case of any emergency
  • Doing weekly stock inspections to determine what needs to be ordered; controlling the amount of stock required for every product in the store
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Using product placement to attract customers to purchase items based on their demographics in order to maximize sales
  • Developed comprehensive financial reports, providing stakeholders with vital insights into program performance.
  • By meeting the market's demands, we have increased the business growth by 20% from 2022 to 2023
  • Developed comprehensive financial reports for senior management to support strategic decisionmaking.
  • Budgeting according to the peak and not peak times for the business; creating sale promotions and marketing them to customers in-store and online via Facebook, Instagram
  • Carried out market research to find new products in the market; which resulted in new customer base/expansion (~150+ new customers from 2021 to 2023)
  • Analysed market segments to identify new products to expand the existing customer base significantly
  • Handling invoices for wholesale customers and ensuring their inventory is prepared for pickup
  • Meeting with the suppliers every fortnightly to see what’s changing in the market and planning according to that in-store to see growth in the business
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Customer Executive

Liquor Barrel Waihi Beach
01.2019 - 01.2022
  • Enhanced brand loyalty by providing exceptional customer service through active listening and problem solving.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Contributed to higher sales figures by upselling products or services when appropriate during customer interactions.
  • Unloading stock and refilling stock on the shelves
  • Servicing customers and reporting their feedback to the manager
  • Keeping the store looking clean and tidy
  • Putting stock on display
  • Printing promotion tickets and ticketing those items

Education

Bachelor of Business Administration - Finance(major), Strategic Management(minor)

University of Waikato
01.2025

Skills

  • Microsoft Word, Excel, PowerPoint, SQL Server
  • Business Development and Upselling
  • Decision-making
  • Account/Vendor Management
  • Customer Relationship Management
  • Strategic Sales Knowledge
  • Conflict Resolution and Negotiation
  • Cash handling
  • Team leadership
  • Time management
  • Interpersonal Communication
  • Data Entry
  • Xero

Certification

  • Certified with License Controller Qualification
  • Certified with Liquor Manager Certificate - Tauranga District Council

Timeline

Manager

Liquor Barrel, Waihi Beach
01.2022 - Current

Customer Executive

Liquor Barrel Waihi Beach
01.2019 - 01.2022

Bachelor of Business Administration - Finance(major), Strategic Management(minor)

University of Waikato

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