Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Harmony Baker

Hastings

Summary

Compassionate and reliable support professional with experience across healthcare, community services, and client-focused environments. Skilled in providing high-quality care and assistance to people of all backgrounds, with a strong commitment to dignity, respect, and equity. Proven ability to build trusted relationships with individuals, families, and teams in fast-paced and often sensitive settings. Brings strong communication, cultural awareness, and teamwork skills, with a focus on delivering practical support and positive outcomes in both clinical and community-based roles.

Overview

8
8
years of professional experience

Work History

Plunket Kaiāwhina

Whānau Āwhina Plunket
Onekawa, Napier
02.2025 - Current
  • Provide culturally safe, supportive, and practical assistance to whānau Māori and families with young children, in partnership with Plunket nurses and other health professionals.
  • Assist families in accessing health, parenting, and social support services, promoting the well-being of pēpi (babies), tamariki, and their whānau.
  • Advocate for whānau needs within the health system and help build trusting, respectful relationships that empower parents and caregivers.
  • Support whānau with home visits, community engagement, and by sharing knowledge about child development, health, and parenting in ways that align with Māori values and tikanga.
  • Contribute to culturally responsive service delivery, supporting Plunket’s commitment to Te Tiriti o Waitangi and equity in health outcomes for Māori.

Pharmacy Assistant

Health New Zealand - Te Whatu Ora Hawke's Bay
, Hastings
11.2023 - 09.2024
  • Supported the hospital pharmacy team in the preparation, distribution, and stock management of medications across wards and departments.
  • Maintained accurate inventory levels, processed incoming orders, and ensured medications were stored and handled according to strict safety and regulatory standards.
  • Assisted pharmacists and technicians with administrative tasks, labelling, and the timely delivery of pharmaceuticals to clinical units.
  • Followed hospital protocols and infection control procedures to ensure safe handling of all medical supplies.
  • Communicated effectively with clinical staff to support patient care and ensure smooth pharmacy operations in a busy hospital environment.

Client Support Representative

Ministry of Social Development (MSD)
, Napier
11.2021 - 10.2023
  • Provided front-line support to clients via phone, assisting with enquiries related to benefits, housing, job seeker support, and other MSD services.
  • Used internal systems to access client information, update records, and process requests efficiently and accurately.
  • Delivered excellent customer service in high-pressure situations, often handling sensitive or urgent issues with empathy and professionalism.
  • Maintained up-to-date knowledge of MSD policies and services to ensure accurate information was provided to clients.
  • Worked collaboratively in a team environment, meeting daily call targets and contributing to a positive, solutions-focused workplace culture.

Health Care Assistant

Health New Zealand - Te Whatu Ora Hawke's Bay
, Hastings
02.2018 - 05.2020
  • Provided hands-on support to nurses and clinical staff in the delivery of care to patients across various hospital wards.
  • Assisted with personal cares, mobility, feeding, toileting, and patient comfort, ensuring dignity and respect at all times.
  • Took and recorded vital signs, monitored patient wellbeing, and reported changes to nursing staff promptly.
  • Helped maintain a clean, safe, and supportive environment by following infection control procedures and hospital protocols.
  • Supported patients and their whānau with empathy and professionalism, often in high-stress or emotionally sensitive situations.

Education

Certificate in Cultural Tourism And IATA Fares And Ticketing - Tourism And Travel Management

Quantum Education
Hastings, NZ
11-2014

National Certificate in Tourism Core Skills - Tourism And Travel Management

Quantum Education
Hastings, NZ
11-2014

National Certificate in Tourism Maori - Tourism And Travel Management

Quantum Education
Hastings, NZ
11-2014

National Certificate of Educational Achievement (Level 3) -

TKKM O Ngāti Kahungunu Ki Heretaunga
Hastings, NZ
12-2013

Skills

  • Culturally responsive care
  • Understanding of Te Tiriti o Waitangi in practice
  • Maintaining confidentiality and professionalism
  • Health advocacy
  • Client support
  • Community engagement
  • Data entry
  • Effective communication
  • Team collaboration
  • Clear and professional phone manner

Affiliations

  • Singing and playing guitar
  • Walking to stay active and mindful
  • Learning new languages to improve communication and cultural awareness
  • Volunteering
  • Gardening
  • Journaling for self-reflection and personal growth

Languages

English
Native/ Bilingual
Māori
Native/ Bilingual

References

Tania Arnold

Pharmacy Coordinator

Te Whatu Ora Health NZ

027 285 7406

Rachel Hooker

Pharmacy Manager

Te Whatu Ora Health NZ

027 285 2523

Akane Charters

Community Karitane

Whānau Awhina Plunket

022 019 6378

Timeline

Plunket Kaiāwhina

Whānau Āwhina Plunket
02.2025 - Current

Pharmacy Assistant

Health New Zealand - Te Whatu Ora Hawke's Bay
11.2023 - 09.2024

Client Support Representative

Ministry of Social Development (MSD)
11.2021 - 10.2023

Health Care Assistant

Health New Zealand - Te Whatu Ora Hawke's Bay
02.2018 - 05.2020

Certificate in Cultural Tourism And IATA Fares And Ticketing - Tourism And Travel Management

Quantum Education

National Certificate in Tourism Core Skills - Tourism And Travel Management

Quantum Education

National Certificate in Tourism Maori - Tourism And Travel Management

Quantum Education

National Certificate of Educational Achievement (Level 3) -

TKKM O Ngāti Kahungunu Ki Heretaunga

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Harmony Baker