Harmony Foley
Bay Of Plenty,Rotoiti
Summary
Motivated Service Worker with exceptional social skills, communication abilities, customer service, and Management background. Pursues every opportunity to support team members and proactively bring new concepts and ideas to the table. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Love to show off creative flare and personality in all aspects of life, but especially in my work with passion and pride.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Eightball Entertainment 2018 LTD
Taramaki, New Plymouth
08.2022 - 07.2023
- Day-to-day running of the Bar, sales, POS, and cash handling.
- Providing memorable experiences for customers, encouraging repeat business
- Drink-making and Cocktail Specialist
- Crowd control/Security
- Venue Hire bookings, Organize social events/Private bookings and Manage Live Band performances.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty cocktails, and customer-focused events.
- Recruited, hired, and trained staff on bar practices, customer service standards, and productivity strategies, providing business insight, keeping staff engaged and passionate
- General cleaning and upkeep of Bar and games room.
- Complied with the Sale and Supply of Alcohol Act and conditions of the License
Showroom Sales Consultant/Estimates and Pricing
PlaceMakers
Taranaki, New Plymouth
11.2021 - 11.2022
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, promote key items and listened to customer needs and desires to identify and recommend optimal products.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Negotiated pricing terms and conditions with vendors and customers.
- Maintained accurate records of all transactions related to pricing, signing, and contract administration activities.
Guest Service Agent, Night Auditor
Novotel Rotorua Lakeside
08.2018 - 08.2020
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Store Manager
Hallensteins Brothers
10.2018 - 12.2018
- Achieve sales targets through highly skilled team while optimizing operational effectiveness
- Building and leading high performing store and team to meet store targets and goals
- Lead by example while adhering to branding and visual merchandising guidelines and initiatives to engage customers and maximize sales
- Recruit, engage and further develop employees to meet and exceed their individual sales targets.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Protected store from loss or theft by setting and enforcing clear security policies
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Store manager
Just Jeans
01.2018 - 09.2018
- Maximize store results by driving all accountabilities including, Talent, Sales, Salaries, Shrink and Health and Safety through coaching and developing the team
- Set and communicate the store sales budgets, targets and daily priorities with the team while leading them to maximize every sale opportunity, to achieve store and individual sales targets and KPI’s
- Effectively manage salaries, store reports and rosters to maximize productivity
- Execute and maintain store Visual Merchandising Brief within set time frames and in accordance with the brand VM principles
- Maintain team compliance to Health and Safety policies and procedures.
Assistant Store Manager
Just Jeans
05.2017 - 01.2018
- Assist manager in all day to day tasks and duties (such as opening and closing duties, banking, and processing sales and refunds) in fast manner
- Drive in-store promotions and maximize every sale to exceed individual targets
- Providing genuine and unique shopping experience for every customer while providing exceptional branded product knowledge
- Maintain stock levels and all incoming and outgoing transfers and deliveries
- Priorities tasks accurately to ensure top performance within set timeframes
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Sales Assistant
Mitre 10 Mega
06.2016 - 03.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
- Organizing store merchandise racks and displays to promote and maintain visually appealing environments.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Essential First Aid Course -
St Marys Stratford
New Plymouth, TKI06.2021
High School Diploma -
St. Marys Diocesan Boarding School
Stratford, TKI11.2015
Skills
- Experienced and Qualified Duty Manger
- Amazing People Skills/Client Relationship Building
- Leadership/Management Skills
- Excellent Written/Verbal Communication
- Critical thinking/Problem Solving
- Team Player and Independent Initiative
- Honest and Reliable
- Organized and Punctual
- Responsible Alcohol Service
- Event Coordinator/Security
Certification
- DML-MANAGERS CERTIFICATE-section 217, Sale and Supply of Alcohol Act 2012
- LCQ- LICENCE CONTROLLER QUALIFICATION-NZQA Certificate 130330
References
References available upon request.
Timeline
Bar Manager
Eightball Entertainment 2018 LTD
08.2022 - 07.2023
Showroom Sales Consultant/Estimates and Pricing
PlaceMakers
11.2021 - 11.2022
Store Manager
Hallensteins Brothers
10.2018 - 12.2018
Guest Service Agent, Night Auditor
Novotel Rotorua Lakeside
08.2018 - 08.2020
Store manager
Just Jeans
01.2018 - 09.2018
Assistant Store Manager
Just Jeans
05.2017 - 01.2018
Sales Assistant
Mitre 10 Mega
06.2016 - 03.2017
Essential First Aid Course -
St Marys Stratford
High School Diploma -
St. Marys Diocesan Boarding School
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