Harmony Waru
Auckland,AUK
Summary
I am looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. I am a fast learner with many years of experience in customer service and I would bring Time management abilities, Strong Work ethic and a positive attitude because I am motivated to succeed and grow in any role that is given.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Centre
Auckland Council
10.2022 - 06.2024
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Updated customer accounts, addresses, and contact information within Auckland Council management databases.
Call Centre
Auckland Transport
09.2021 - 09.2022
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Receptionist Administrator
Pangli Travel and Tour
, India
01.2019 - 09.2020
- Keeping records of customer interactions, transactions, comments and complaints
- Answered phone calls regarding inquiries about products or services.
Security Officer
First Security
02.2017 - 09.2018
- Record the entry and exit time and details of visitors for Kidz First, Maternity ward, and Main entrance.
- Documented security-related situations and submitted in-depth reports to superiors of Middlemore Hospital.
Security Officer
Armourguard
06.2016 - 02.2017
- Operated communication systems between officers stationed throughout the facility.
- Assisted with crowd control during large events held at the facility.
Security Officer
TLC Ltd Security
01.2017
- Guarded restricted areas to prevent unauthorized entry.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Volunteer Warden Assistant
Maori Wardens
02.2014
Education
Certificate in Business Administration Level 3 -
Manukau Institute of Technology
08.2021
Certificate in Business Administration Level 4 - Human Resources -
Manukau Institute of Technology
01.2021
Preparation for Work Programme -
Skills update training and education group
01.2021
Preparation For Work Programme -
Auckland Chamber of Commerce
01.2016
Six-week live-in training/motivation course run by the NZ Defence Force. -
Limited-service Volunteers (LSV)
03.2015
Skills
- Documentation And Reporting
- Verbal and written communication
- Call documentation skills
- Resolving issues
- Account Management
- Data Entry
Certification
- Full Driving Licence
- First Aid Certificate
- Certificate of Approval (COA)
- Certificate in Electrification
Timeline
Call Centre
Auckland Council
10.2022 - 06.2024
Call Centre
Auckland Transport
09.2021 - 09.2022
Receptionist Administrator
Pangli Travel and Tour
01.2019 - 09.2020
Security Officer
First Security
02.2017 - 09.2018
Security Officer
TLC Ltd Security
01.2017
Security Officer
Armourguard
06.2016 - 02.2017
Volunteer Warden Assistant
Maori Wardens
02.2014
Certificate in Business Administration Level 3 -
Manukau Institute of Technology
Certificate in Business Administration Level 4 - Human Resources -
Manukau Institute of Technology
Preparation for Work Programme -
Skills update training and education group
Preparation For Work Programme -
Auckland Chamber of Commerce
Six-week live-in training/motivation course run by the NZ Defence Force. -
Limited-service Volunteers (LSV)
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