Haroon Mohammed Mansoory
Auckland,AUK
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Banking Specialist
Westpac
06.2022 - Current
- Maintained friendly and professional customer interactions.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Improved operational efficiency by automating manual tasks through the implementation of advanced software systems.
- Monitored and verified suspicious activity on customer accounts.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Led branch sales initiatives to drive revenue growth while maintaining high levels of customer satisfaction.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Opened new accounts and made changes to existing accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Identified customer desires and goals through needs-based sales tactics.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Executed wire transfers, stop payments and account transfers.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Inventory Controller
The Warehouse Group
03.2017 - 05.2022
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Collaborated with manufacturing and supply chain management.
- Completed daily cycle counts to maintain accuracy of records.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Improved interdepartmental communication regarding inventory needs through regular meetings and status updates.
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained compliance with industry regulations related to inventory control, warehousing safety standards, and reporting requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Established strong relationships with vendors to negotiate favorable terms, driving cost savings for the company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Post Graduate Diploma Level 8 - Applied Management
Otago Polytechnic
Auckland, NZ08.2017
MBA - Marketing
Amity University
Dubai10.2014
Bachelor of Technology - Electronic Instrumentation And Control
Poornima College of Engineering
Jaipur, India05.2011
Skills
- Team Cooperation
- Staff Assistance
- Transactions
- Bank Deposits
- Analytical Thinking
- Fraud Detection
- Regulatory Compliance
- Identity Verification
- Decision-Making
- Consumer banking specialist
- Product Promotion
- Investment Advisory
- Reliable and Responsible
- Business Development
- Information Processing
- Branch operations
- Customer Service
- Banking product sales
- Customer Relationship Management
- Exceptional customer service
- Quality Control
- Sales tactics
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Banking Specialist
Westpac
06.2022 - Current
Inventory Controller
The Warehouse Group
03.2017 - 05.2022
Post Graduate Diploma Level 8 - Applied Management
Otago Polytechnic
MBA - Marketing
Amity University
Bachelor of Technology - Electronic Instrumentation And Control
Poornima College of Engineering
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