Harpinder Singh
Sandringham,AUK
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Liquids
Sandringham, Auckland
10.2021 - 05.2024
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
- Conducted regular walkthrough of the store premises to ensure safety standards are met.
- Developed promotional campaigns for seasonal products or special events such as holidays or sporting events.
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
Restaurant Cook
The Deccan Indian Restaurant
Mount Albert, Auckland
09.2019 - 08.2021
- Monitored stock of kitchen supplies and food.
- Prepared and cooked meals according to restaurant recipes and standards.
- Ensured that all menu items were prepared in a timely manner according to customer orders.
- Sliced, diced, chopped, mixed, and prepared food ingredients for use in cooking.
- Maintained sanitation, health, and safety standards in the kitchen area.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Managed closing duties such as restocking items and cleaning kitchen equipment.
- Followed established policies regarding portion sizes and waste management techniques.
Assistant Restaurant Manager
The Deccan Indian Restaurant
Mount Albert, Auckland
09.2018 - 08.2021
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Analyzed operational costs and made recommendations for cost savings.
- Supervised food preparation, ordering of supplies, and inventory control.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Assisted personnel with duties and tasks during high-volume periods.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Diploma in Business - Business
EDENZ Colleges
Auckland09-2017
Bachelor of Arts - Economics
Guru Nanak Dev University
India03-2015
Skills
- Customer interaction
- Taking Orders
- Food Preparation
- Email and phone orders
- Food safety knowledge
- Food presentation
- Kitchen Support
- Food safety procedures
- Verbal and written communication
- Supply Restocking
- Equipment Maintenance
- Staff Coordination
- Stock replenishment
- Professional Appearance
- Loss Prevention
- Point of sale systems
Certification
- Liquor Duty Manager
Timeline
Duty Manager
Liquids
10.2021 - 05.2024
Restaurant Cook
The Deccan Indian Restaurant
09.2019 - 08.2021
Assistant Restaurant Manager
The Deccan Indian Restaurant
09.2018 - 08.2021
Diploma in Business - Business
EDENZ Colleges
Bachelor of Arts - Economics
Guru Nanak Dev University
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