Hi, I’m
Harpreet Kaur
Birkenhead,AUK
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
4
years of professional experience
Work History
ASB Bank
Support Specialist
10.2021 - Current
Job overview
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Emails and live chat queries.
Concentrix
Banking Customer Service Representative
03.2020 - 09.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
Noel Leeming
IT Technician
08.2018 - 09.2019
Job overview
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
- Helped customer setting up their new devices including phones, Tablets, IPADs.
- Transferring data from old devices to new devices.
- Troubleshooting with faulty items
- Software installation
- Data recovery
- Solve routine and complex problems
Education
Newton College of Business And TechnologyAuckland, NZ
Diploma in Infomation Technology Level 5 & 6 from Information Technology
05.2018
Skills
- Backup and Recovery
- Helpdesk Call Support
- Software and Hardware Implementation
- Case Support
- Microsoft Active Directory
- Organizational Skills
- Technical Support and Assistance
- Closing Tickets
- Troubleshooting Network Issues
- Remote Access Software
- Problem Description
- Service Desk Team Management
- Activity Planning
Timeline
Support Specialist
ASB Bank
10.2021 - Current
Banking Customer Service Representative
Concentrix
03.2020 - 09.2021
IT Technician
Noel Leeming
08.2018 - 09.2019
Newton College of Business And Technology
Diploma in Infomation Technology Level 5 & 6 from Information Technology
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