Harpreet Kaur
Melbourne,New Zealand
Summary
Proven track record in customer service and healthcare assistance, notably with Desi Tandoori Bites. Excelled in resolving high-stress situations, enhancing customer loyalty, and improving patient care through critical thinking and computer proficiency. Demonstrated exceptional problem-solving abilities and active listening, significantly contributing to positive outcomes and customer relations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Desi Tandoori Bites
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Health Care Assistant
First Care Healthcare Services Ltd.
01.2023 - 08.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Education
High School Diploma -
Yaara College
Melbourne ,AustraliaBachelor of Science -
Vee Software Solutions Pvt. Ltd
Mohali ,INdia2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
Languages
Punjabi
Full Professional
English
Professional Working
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Desi Tandoori Bites
09.2023 - Current
Health Care Assistant
First Care Healthcare Services Ltd.
01.2023 - 08.2023
High School Diploma -
Yaara College
Bachelor of Science -
Vee Software Solutions Pvt. Ltd
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