Harpreet Kour
Auckland,New Zealand
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Checkout Supervisor
New World Supermarket
Auckland, New Zealand
04.2024 - Current
- Directed and supervised staff performance.
- Monitored the checkout process to ensure efficient service for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained working relationships with peers and upper management.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Resolved customer problems by investigating issues, answering questions and building rapport.
CUSTOMER SALES CONSULTANT
AA
Auckland, New Zealand
10.2023 - 02.2024
- Processed sales transactions quickly and accurately using point-of-sale systems.
- Provided product knowledge and educated customers on features and benefits of products.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Explained warranties and return policies to customers.
- Attended training sessions to learn about new products and services offered by the company.
- Maintained accurate records of all sales activities in the CRM database system.
- Greeted and assisted customers to foster positive experiences.
Education
MASTER IN COMMERCE (M COM) -
Jammu University
Jammu01.2017
BACHELOR IN COMMERCE (B COM) -
Govt. Women collage Parade
Jammu01.2014
Skills
- Customer Service
- Communications Skills
- Data Entry
- CRM Software
- Sales
- Lead Generation
- Attention to details
- Customer Oriented
- Willingness to Learn
- Phone Etiquette
- Complaint resolution
- Resilient
- Team contribution
- Inbound and outbound calls
Timeline
Checkout Supervisor
New World Supermarket
04.2024 - Current
CUSTOMER SALES CONSULTANT
AA
10.2023 - 02.2024
MASTER IN COMMERCE (M COM) -
Jammu University
BACHELOR IN COMMERCE (B COM) -
Govt. Women collage Parade
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