Harpreet Singh
Pukekohe,AUK
Summary
Experienced Dispatcher with a background in transport operations, scheduling, and customer service. Currently coordinating daily field operations, allocating work, and liaising with major clients including Watercare and Downer to ensure efficient and safe service delivery. Strong organisational, communication, and problem-solving skills with the ability to thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Dispatcher
Strongvac
Manurewa
01.2026 - Current
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Liaised with Watercare, Downer, and clients to schedule work and address urgent requests, ensuring service continuity.
- Monitored vehicle locations using GPS tracking systems for efficient routing.
- Communicated with drivers to provide updates and resolve issues promptly.
- Allocated jobs to field crews for efficient task management.
- Resolved customer complaints regarding service issues and delays, enhancing customer satisfaction.
- Implemented safety protocols to ensure compliance during transportation activities.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assisted in training new dispatch staff on operational procedures and systems.
Car Salesperson
Strong Motor
Auckland
08.2023 - 11.2025
- Proficient in explaining features and benefits of different types of vehicles to customers
- Succeeded in building long term relationships with customers through effective communication.
- Efficiently handled paperwork related to car sales, including contracts, registration and ownership change
- Resolved customer complaints in a professional manner.
Store Manager
Fresh n save
Pukekohe
06.2015 - 04.2023
- Recruited, trained, coached and managed a team of retail staff members.
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
- Interviewed and hired prospective employees according to team needs.
- Maintained cleanliness throughout the store according to established standards.
- Provided exceptional customer service by responding quickly to inquiries, requests and complaints.
Motel Manager
Airport Pacific Inn
Pukekohe
02.2012 - 04.2015
- Resolved guest complaints and provided complimentary services, enhancing guest satisfaction rates.
- Delivered exceptional service upon check-in, ensuring a welcoming experience for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering reservation details and addressing requests promptly.
- Developed training programs to ensure employees delivered excellent service.
- Provided services efficiently and with high level of accuracy.
Education
Diploma - Business Management
New Zealand National college
Auckland, New ZealandDiploma - Tourism Management
Waiariki institute of technology
RotoruaSkills
- Computer literacy
- Multitasking
- Customer service
- Excellent communication
- Friendly and Enthusiastic
- Email and Telephone Etiquette
- Data entry
- Safety compliance
Languages
- Punjabi, Native
- Hindi, Bilingual
- English, Fluent
Timeline
Dispatcher
Strongvac
01.2026 - Current
Car Salesperson
Strong Motor
08.2023 - 11.2025
Store Manager
Fresh n save
06.2015 - 04.2023
Motel Manager
Airport Pacific Inn
02.2012 - 04.2015
Diploma - Business Management
New Zealand National college
Diploma - Tourism Management
Waiariki institute of technology