HARPREET KAUR GILL
North Shore,NORTHCOTE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Chapter Member - Customer Care Support
The Warehouse Group
05.2022 - Current
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes and follow up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Apply effective questioning techniques to seek understanding and clarity around the query or complaint.
- Proactively manage open cases to resolution within agreed timeframes.
- Ensure all customer conversations are record factually and concisely, without personal bias.
- Comfortably navigate systems and tools to provide an efficient and great customer experience.
- Promote self-help options, such as website.
- Identify opportunities where customer effort can be reduced and provides feedback to influence change
- Actively work to create a great customer memory and maintain brand loyalty on every interaction.
- Build rapport with the customer by active listening and adapting communication style.
- Maintain client files with sales contracts, records of client interactions, client notes, and other information.
- Create customer support strategies to increase customer retention.
- Perform duties and provide service in accordance with established operating procedures and company policies.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
BP Connect
04.2017 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promote loyalty programs and promotions to customer and complete sales transaction.
- Merchandising shop stock with store operational procedures.
- Food preparation and barista.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Graduate Diploma - Information Technology
Toi Ohomai Institute of Technology
Mokoia, Rotorua, NZ03.2016
Skills
- Written Communication
- Effective Communication
- Conflict Resolution
- Multitasking
- Critical Thinking
- Technical Proficiency
- Problem Solving
- Attention to Detail
- Active Listening
- Computer Literacy
- Time Management
- Interpersonal Skills
- Decision Making
- Positive Attitude
- Report Preparation
- Customer Service
Languages
English
Full Professional
Timeline
Chapter Member - Customer Care Support
The Warehouse Group
05.2022 - Current
Customer Service Representative
BP Connect
04.2017 - 04.2022
Graduate Diploma - Information Technology
Toi Ohomai Institute of Technology
Similar Profiles
Ella ConnollyElla Connolly
Online Team Member at The Warehouse GroupOnline Team Member at The Warehouse Group
Pallvi PPallvi P
Customer Service Representative at The Warehouse GroupCustomer Service Representative at The Warehouse Group
Terri McDonaldTerri McDonald
Service Desk at The Warehouse GroupService Desk at The Warehouse Group