Harrisongeorge Ski Kolo
Auckland,Manukau
Summary
Results-driven and customer-focused Banker with a strong background in retail banking and a passion for delivering exceptional service. Born and raised in Samoa, I bring a unique cultural perspective and strong work ethic to my role. With a background in both Samoan and Chinese cultures, I'm confident in my ability to build strong relationships with diverse clients.
As a Banker 3 at BNZ, I've developed a deep understanding of customer service and communication skills, with expertise in everyday and business banking, retail dealing, and technology. I'm a quick learner, a team player, and a self-assured individual who consistently delivers high-quality results. I'm eager to take on new challenges and contribute to the success of your team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Banker
Bank of New Zealand
10.2023 - Current
- Demonstrated a solid understanding of various financial products when assisting customers in choosing appropriate options.
- Coordinated staff training programs to enhance employee skills and ensure consistent service quality across the team.
- Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
- Balanced cash drawers accurately each day while adhering closely to established security procedures.
Education
At Joseph
Alfriston College
Manurewa, AUKSkills
- Patience and resilience
- Cash handling expertise
- Data entry proficiency
- Complaint handling
- Fluent in Samoan and English
- Excellent communication
- Customer service skills
- Fast learner with strong problem solving abilities
- Confident with a strong work ethic- Proficient in working with numbers and technology
Certification
- NCEA Level 1: Merit Endorsement (Literacy & Numeracy)
- NCEA Level 2: Merit Endorsement, Excellence Endorsement in Physics
- NCEA Level 3: Passed Level 3, Excellence Endorsement
- New Zealand Full License (Issued: 20-05-2023, Expires: 20-05-2033)
- Forklift License (Issued: 17-05-2021, Expires: 17-05-2024)
- Scissor Lift License (Issued: 26-07-2021, Expires: 26-07-2024)
- CQIB - Graduate of Finsia [Banking qualification]
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Additional Information
ACHIEVEMENTS
- Achieved academic excellence in NCEA Levels 1-3
- Represented Counties Rugby Under 16 and Under 18 teams
- Graduated from Bluelight JAM program, developing leadership skills
- Samoa International Rugby Team representative
- Recipient of multiple awards for academic achievement, leadership, and sportsmanship
REFEREES
- Mahria Shelly, Bank Manager (+64 21 225 9957)
- Lisa Peretini, Bank Manager (+64 27 315 5113)
Timeline
Customer Service Banker
Bank of New Zealand
10.2023 - Current
At Joseph
Alfriston College