Harry AN XUAN NGO
Auckland CBD,AUCKLAND
Summary
Dedicated front-of-house professional with strong customer service and team leadership skills. Proven ability to train staff and ensure food safety compliance, contributing to a positive dining experience.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Front of House Staff Member
Cordis Hotel 5stars, Vietnam Kitchen, No.117 Coffee
Auckland CBD, Auckland, Rotorua Town
03.2023 - Current
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Maintained the cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Welcoming and seating guests in a friendly and professional manner
- Taking food and beverage orders and communicating these efficiently to the kitchen and bar teams
- Serving food and drinks to guests in a timely and attentive manner
- Maintaining a clean and tidy service area at all times
- Assisting with the set-up and pack-down of the restaurant and bar areas
- Ensuring all health, safety, and hygiene standards are upheld
- Contributing to a positive team environment and providing excellent customer service
Bartender
Saigon Haven
Auckland CBD, Auckland
06.2025 - 02.2026
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with team members to ensure efficient service during busy hours.
- Managed inventory by restocking supplies and tracking usage levels.
- Engaged with customers to provide recommendations and enhance their experience.
- Followed safety and sanitation guidelines to ensure a safe environment.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Team Leader
Vietflames
Auckland CBD, Auckland
01.2025 - 12.2025
- Led team in daily operations and ensured smooth workflow.
- Coordinated schedules and assignments to maximize team efficiency.
- Trained new staff on procedures and company policies.
- Monitored inventory levels and ordered supplies as needed.
- Resolved conflicts among team members to maintain a positive environment.
- Provided feedback to upper management on team performance and needs.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
BBA - Hospitality And Tourism Management
AIS
28a Linwood Avenue, Mount Albert, Auckland 1025a09-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Staff training
- Inventory management
- Food safety compliance
- Communication skills
- Time management
Certification
LCQ
References
References available upon request.
Timeline
Bartender
Saigon Haven
06.2025 - 02.2026
Team Leader
Vietflames
01.2025 - 12.2025
Front of House Staff Member
Cordis Hotel 5stars, Vietnam Kitchen, No.117 Coffee
03.2023 - Current
BBA - Hospitality And Tourism Management
AIS