Harry Ji

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

• Help clients sort out bank statements, assets, liabilities and other documents.
• Provide customers with loan applications.
• Help financial advisors write case analysis articles and publish articles on Facebook, Instagram and other social media.

• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Enhanced customer satisfaction with timely meal preparation and consistent quality.
• Collaborated with team members to ensure seamless coordination during peak service hours.