Harry Tong
Auckland,AUK
Summary
I am proficient in fast-paced, changing environments with discerning customers and high standards. I am an enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. I believe that I will be an awesome addition to the diverse team.
I am skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive shopping experiences.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Grand Park Chinese Restaurant
Epsom, Auckland
10.2023 - 12.2023
- Greeted customers, provided menus and answered questions about menu items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks and collected payments from customers.
Crew Member
McDonalds New Zealand
Royal Oak, Auckland
10.2022 - 04.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
High School Diploma -
Auckland Grammar School
Auckland12.2033
Skills
- Service Quality
- Guest Relations Management
- Point of Sale (POS) System Operations
- Patience and Compassion towards customers
- Proficient understanding of operations and requirements
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Restaurant Waiter
Grand Park Chinese Restaurant
10.2023 - 12.2023
Crew Member
McDonalds New Zealand
10.2022 - 04.2023
High School Diploma -
Auckland Grammar School
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