Harry Walker-Hall
Wellington
Summary
I am a motivated IT graduate with a New Zealand Diploma in Information Systems (Level 5) and multiple industry-recognised certifications, including Google Cybersecurity, IBM Cybersecurity Analyst, AWS Cloud, ISC2 Certified in Cybersecurity, and IBM Ethical Hacking. My career background combines over four years of customer-facing retail and support roles with growing hands-on technical expertise in IT support, cloud services, and cybersecurity.
Through roles at Sunglass Style, H&M, and California Garden Centre & Café, I developed strong problem-solving, troubleshooting, and system management skills while delivering excellent customer service in fast-paced environments. I regularly supported point-of-sale systems, resolved technical issues, and ensured smooth operations — experiences that built my adaptability and technical confidence.
I bring proven capabilities in troubleshooting hardware/software, incident response, system administration, and cloud technologies, alongside strong communication and collaboration skills. With my certifications and practical experience, I am well-prepared to contribute in IT support, service desk, or entry-level cybersecurity roles, where I can apply both my technical knowledge and customer-focused approach.
I am eager to grow my career in IT by supporting business operations, strengthening system security, and developing further expertise in cybersecurity and cloud technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
Sunglass Style Ltd
04.2025 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Sales Representative/advisor
H&M
10.2023 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assistant
California Garden Centre & Café
01.2021 - 01.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Diploma - New Zealand Diploma of Information Systems Level 5
Whitireia - WelTec - Te Pukenga
Petone, NZ06-2025
Cloud Practitioner
AWS Cloud Quest: Cloud Practitioner
Amazon Web Services (AWS) / AWS Skill Builder01-2025
Cloud Solutions Architect Professional
AWS Cloud Solutions Architect Professional Certificate
Amazon Web Services01-2025
Getting Started in Cybersecurity 3.0
FCF Cybersecurity
FCF Cybersecurity01-2025
Google Cybersecurity Professional Certificate
Google
Google01-2025
IBM Cybersecurity Analyst Professional Certificate
IBM
IBM01-2025
IBM Ethical Hacking With Open Source Tools Profess
Coursera – in Collaboration With IBM
Coursera – In Collaboration With IBM01-2025
ISC2 Certified in Cybersecurity Specialization
ISC2
ISC201-2025
Cisco Programming & Cyber Security Certifications
Cisco Academy
Cisco Academy01-2025
Skills
- Technical Support & Troubleshooting – Skilled in diagnosing and resolving hardware, software, and network issues efficiently
- Cybersecurity Knowledge – Certified in Google Cybersecurity, IBM Cybersecurity Analyst, and ISC2 CC; familiar with threat detection, incident response, SIEM, and vulnerability management
- Cloud Computing Expertise – Hands-on experience with AWS and Google Cloud (IAM, EC2, S3, VPC, networking, cloud security, deployment)
- Programming & Automation – Knowledge of Python, JavaScript, C#, and scripting for automation and problem-solving
- Systems & Networks – Understanding of Windows/Linux OS, Active Directory basics, firewalls, VPNs, and endpoint protection
- Incident Management – Experienced in handling and documenting incidents with a structured, problem-solving approach
- Customer Service Excellence – Over 4 years of proven experience delivering professional, client-focused support in retail and technical environments
- Communication & Collaboration – Strong ability to explain technical solutions to non-technical users and work effectively in teams
- Adaptability & Learning Agility – Fast learner with a proven record of mastering new systems, tools, and technologies
- Organisational & Time Management – Experienced in balancing multiple priorities under pressure while maintaining high-quality results
- Attention to Detail – Ensuring accuracy in system data entry, compliance processes, and technical documentation
- Leadership & Team Support – Experienced in mentoring team members, supporting daily operations, and driving group success
Certification
I hold a range of certifications across cloud computing, cybersecurity, IT support, and education. These include:
- AWS Cloud Quest: Cloud Practitioner and AWS Cloud Solutions Architect Professional Certificate
- Google Cloud Fundamentals: Core Infrastructure and Google Cloud Digital Leader
- Google Cybersecurity Professional Certificate and Technical Support Fundamentals (Google IT Support)
- IBM Cybersecurity Analyst and IBM Ethical Hacking with Open Source Tools Professional Certificate
- ISC2 Certified in Cybersecurity (CC)
- FCF Cybersecurity Certifications (Threat Landscape, Getting Started in Cybersecurity, Technical Introduction to Cybersecurity)
- New Zealand Diploma in Information Systems (Level 5) – WelTec/Whitireia
- National Certificate of Educational Achievement (NCEA) Levels 1, 2, and 3
These certifications and qualifications have built a strong foundation in IT, cybersecurity, and cloud technologies, along with transferable skills in analysis, troubleshooting, and customer support.
Languages
English
Native or Bilingual
Timeline
Retail Associate
Sunglass Style Ltd
04.2025 - Current
Sales Representative/advisor
H&M
10.2023 - 02.2024
Assistant
California Garden Centre & Café
01.2021 - 01.2023
Diploma - New Zealand Diploma of Information Systems Level 5
Whitireia - WelTec - Te Pukenga
Cloud Practitioner
AWS Cloud Quest: Cloud Practitioner
Cloud Solutions Architect Professional
AWS Cloud Solutions Architect Professional Certificate
Getting Started in Cybersecurity 3.0
FCF Cybersecurity
Google Cybersecurity Professional Certificate
Google
IBM Cybersecurity Analyst Professional Certificate
IBM
IBM Ethical Hacking With Open Source Tools Profess
Coursera – in Collaboration With IBM
ISC2 Certified in Cybersecurity Specialization
ISC2
Cisco Programming & Cyber Security Certifications
Cisco Academy
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