I am a motivated IT graduate with a New Zealand Diploma in Information Systems (Level 5) and multiple industry-recognised certifications, including Google Cybersecurity, IBM Cybersecurity Analyst, AWS Cloud, ISC2 Certified in Cybersecurity, and IBM Ethical Hacking. My career background combines over four years of customer-facing retail and support roles with growing hands-on technical expertise in IT support, cloud services, and cybersecurity.
Through roles at Sunglass Style, H&M, and California Garden Centre & Café, I developed strong problem-solving, troubleshooting, and system management skills while delivering excellent customer service in fast-paced environments. I regularly supported point-of-sale systems, resolved technical issues, and ensured smooth operations — experiences that built my adaptability and technical confidence.
I bring proven capabilities in troubleshooting hardware/software, incident response, system administration, and cloud technologies, alongside strong communication and collaboration skills. With my certifications and practical experience, I am well-prepared to contribute in IT support, service desk, or entry-level cybersecurity roles, where I can apply both my technical knowledge and customer-focused approach.
I am eager to grow my career in IT by supporting business operations, strengthening system security, and developing further expertise in cybersecurity and cloud technologies.
I hold a range of certifications across cloud computing, cybersecurity, IT support, and education. These include:
These certifications and qualifications have built a strong foundation in IT, cybersecurity, and cloud technologies, along with transferable skills in analysis, troubleshooting, and customer support.