Verified
This profile is verified using an email address.
Harry John Brian Burns 04/01/2007
Hastings/Hawkes Bay,HKB
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
Work History
Lead Bartender
Craggy Range Winery
Hastings, Hawkes Bay
01.2026 - Current
- Trained and mentored junior bartenders on service techniques and product knowledge.
- Crafted unique cocktails using high-quality ingredients and local wines.
- Oversaw bar inventory, maintaining optimal stock levels of supplies and equipment to support smooth operations.
- Created seasonal drink menus that highlighted winery's offerings and catered to customer preferences, enhancing guest experience.
- Collaborated with kitchen staff to pair wines with food menu selections.
- Directed bar operations, including cocktail design, menu development, inventory management, regulation compliance, and customer relationship building.
Label Team Leader
Mr Apple
Hastings, Hawkes Bay
02.2024 - 12.2025
- Coordinated daily operations and ensured adherence to safety protocols.
- Trained new employees on equipment use and company procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted in scheduling shifts and managing workforce efficiency.
- Fostered a positive team environment through effective communication and support.
- Resolved conflicts among team members to maintain productivity and morale.
Waiter
Off The Track
Hastings, Hawkes Bay
01.2023 - 08.2023
- Took customer orders and communicated details to kitchen staff to ensure timely and accurate service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Handled cash and processed payments efficiently to ensure smooth end-of-meal transactions.
- Cleaned dining room chairs, tables, floors, and other surfaces to maintain a clean and welcoming dining environment.
Education
Barista 101 Course - Barista
Te Kura Advisory
Hastings07-2024
Comprehensive First Aid - First Aid
Red Cross
Hastings02-2024
Some College (No Degree) - Sports, Recreation And Exercise
EIT
Hastings, NZSkills
- Signature drinks
- Beverage menu planning
- Bar inventory management
- Beverage pairing
- Drink garnishing
- Superior customer service
- Upselling strategies
- Customer relationship management
- Team leadership
- Training and mentoring
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
Timeline
Lead Bartender
Craggy Range Winery
01.2026 - Current
Label Team Leader
Mr Apple
02.2024 - 12.2025
Waiter
Off The Track
01.2023 - 08.2023
Barista 101 Course - Barista
Te Kura Advisory
Comprehensive First Aid - First Aid
Red Cross
Some College (No Degree) - Sports, Recreation And Exercise
EIT