Summary
Work History
Education
Skills
Certification
References
Timeline
Cashier
Harsh Ramola

Harsh Ramola

Green Faringdon,Rolleston

Summary

Seasoned F&B professional with a proven track record at Peppers Clearwater Resort, adept in staff development and budget management. Skilled in fostering team building and enhancing department organization, I've consistently elevated service standards and operational efficiency. My strategic approach and attention to detail have significantly contributed to achieving and surpassing financial objectives.

Work History

F & B Supervisor

Peppers Clearwater Resort
10.2024 - Current
  • Effectively supervise departmental operations
  • Providing outstanding service experience to the guests
  • Effectively supervise and develop staff
  • Training an up selling
  • Complain handling
  • Assist with Conference and Events
  • Proactive approach to work by carrying out any duties reasonably request by the Manager

Duty Manager

Silver Dollar Bar & Restaurant
05.2024 - 09.2024
  • Customer Service
  • Rostering
  • Purchasing and Planning
  • Floor Plan
  • Recruitment
  • Stocktake
  • Maintain healthy relations with supplier
  • Direct report to the owner

Restaurant Manager

Smoke Rolleston
02.2023 - 05.2024
  • Company Overview: A busy 75 cover restaurant in the heart of Rolleston City Centre
  • Customer Service
  • Rostering
  • Purchasing and Planning
  • Floor Plan
  • Recruitment
  • Stocktake
  • Maintain healthy relations with supplier
  • Direct report to the owner
  • A busy 75 cover restaurant in the heart of Rolleston City Centre

Food and Beverage Manager

The Methven Resort
Methven
06.2022 - 02.2023
  • Company Overview: with 48 rooms, Tudo Bem Restaurant (Brazilian Steakhouse), Patron's Bar & Lounge and a conference room and bar
  • Looking after F&B Department
  • Sales analysis, menu costing and auditing
  • Maintaining relationship with all departments
  • Meeting human resource objectives
  • Meeting financial objectives
  • Attend meeting, conduct staff meetings
  • With 48 rooms, Tudo Bem Restaurant (Brazilian Steakhouse), Patron's Bar & Lounge and a conference room and bar

Restaurant Manager/ Kitchen 2IC

Old Post Office Restaurant
Hanmer Springs
08.2020 - 05.2022
  • Company Overview: Hanmer Springs
  • Customer Service
  • Rostering and Recruiting
  • Ordering from various suppliers and Bidfood
  • Health & Safety and Conduct Food Safety Plan
  • Maintaining online advertisings
  • Covering Chefs days off in Kitchen
  • Food Preparation before and during service
  • Hanmer Springs

F&B Supervisor

Millennium Hotel
Queenstown
02.2016 - 06.2020
  • Company Overview: is a 4.5-star hotel boasting 220 bedrooms, 5 meeting rooms, banqueting suite to accommodate 300 plus guests a Club bar, Observatory Restaurant and 24-hour Room Service
  • Effectively supervise departmental operations
  • Providing outstanding service experience to the guests
  • Effectively supervise and develop staff
  • H & S department representative
  • Training an up selling
  • Complain handling
  • Assist with Conference and Events
  • Proactive approach to work by carrying out any duties reasonably request by the Manager
  • Payroll, Manning, Daily Reports etc
  • Is a 4.5-star hotel boasting 220 bedrooms, 5 meeting rooms, banqueting suite to accommodate 300 plus guests a Club bar, Observatory Restaurant and 24-hour Room Service

Restaurant & Bar Supervisor

Swiss-Belresort coronet peak
Queenstown
11.2014 - 02.2016
  • Company Overview: is a 3-star resort with 82 rooms, restaurant & bar and a bowling alley
  • Responsible for a smooth and effective day-to-day functioning of F&B operations
  • Managing restaurant, bar and the bowling alley
  • Maintaining and ordering of beverage inventory
  • Stock takes at every end of the month
  • Staff training
  • Coordinate with other departments
  • Meet administration requirements
  • Is a 3-star resort with 82 rooms, restaurant & bar and a bowling alley

Restaurant Staff / Restaurant Supervisor

The Waterfront Hotel
New Plymouth
06.2013 - 07.2014
  • Company Overview: is a 4.5-star city centre property boasting 42 bedrooms, 1 conference & banquet room with 1 restaurant & bar
  • (Salt Restaurant)
  • Floor plan
  • Allotting breaks to staff
  • Staff briefing
  • Forecasting and planning
  • Coordination between with other departments
  • Giving feedback to staff on their performance, training new staffs and handling guest complaints and cash up
  • Is a 4.5-star city centre property boasting 42 bedrooms, 1 conference & banquet room with 1 restaurant & bar
  • (Salt Restaurant)

Food & Beverage Supervisor

The Roxburgh Hotel
Edinburgh, Scotland
04.2011 - 09.2012
  • Company Overview: is a 4-star city centre property boasting 199 bedrooms, 7 conference rooms, banqueting suite to accommodate 300 guests, 2 bars and the Melrose Restaurant
  • To assist the department manager in enabling employees under your supervision in fine dining restaurant, bar and lounge
  • Consistently achieve product and service delivery standards and ensure a high degree of customer care
  • Is a 4-star city centre property boasting 199 bedrooms, 7 conference rooms, banqueting suite to accommodate 300 guests, 2 bars and the Melrose Restaurant

Bar Team/ Kitchen Team

Edinburgh, Scotland
06.2010 - 04.2011
  • To assist the restaurant & bar manager in day-to-day operations, taking drinks and food orders, suggesting wines, assisting the restaurant when busy
  • Help chef with functions and food Preparations

F & B Attendant

Indian Lounge
Edinburgh, Scotland
09.2009 - 06.2010
  • Taking drinks & food orders, cash up taking, place deliver of stock, opening & closing restaurant

Education

Postgraduate - Hotel Management

Pacific International Hotel Management School
New Plymouth, New Zealand
06-2014

Bachelor’s degree - Hospitality Management

Edinburgh Napier University
Edinburgh, Scotland
06-2010

Diploma - Hospitality Management

Institute of Advanced Management
Goa, India
09-2008

Skills

  • Schedule development
  • Staff development
  • Team building
  • Payroll processing
  • Documentation and reporting
  • Budget management
  • Coaching and mentoring
  • Task delegation
  • Policy enforcement
  • Decision-making
  • Attention to detail
  • Complex Problem-solving
  • Department organization

Certification

  • Manager's Certificate
  • Full Driving License

References

References available upon request.

Timeline

F & B Supervisor

Peppers Clearwater Resort
10.2024 - Current

Duty Manager

Silver Dollar Bar & Restaurant
05.2024 - 09.2024

Restaurant Manager

Smoke Rolleston
02.2023 - 05.2024

Food and Beverage Manager

The Methven Resort
06.2022 - 02.2023

Restaurant Manager/ Kitchen 2IC

Old Post Office Restaurant
08.2020 - 05.2022

F&B Supervisor

Millennium Hotel
02.2016 - 06.2020

Restaurant & Bar Supervisor

Swiss-Belresort coronet peak
11.2014 - 02.2016

Restaurant Staff / Restaurant Supervisor

The Waterfront Hotel
06.2013 - 07.2014

Food & Beverage Supervisor

The Roxburgh Hotel
04.2011 - 09.2012

Bar Team/ Kitchen Team

06.2010 - 04.2011

F & B Attendant

Indian Lounge
09.2009 - 06.2010

Postgraduate - Hotel Management

Pacific International Hotel Management School

Bachelor’s degree - Hospitality Management

Edinburgh Napier University

Diploma - Hospitality Management

Institute of Advanced Management

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Harsh Ramola