Harshal Sanghavi

Experienced Operations Manager overseeing end-to-end management of a Mobil gas station, including staff supervision, inventory control, financial reconciliation, and customer service excellence.

• Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
• Contributed to leadership team for implementing company policies and procedures.
• Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
• Increased revenue by identifying and tracking damaged inventory for corrective action.
• Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.

• Initiated market research studies and analyzed findings.
• Advised clients on best practices in SEO, PPC, social media management, email marketing, and other digital channels to help them achieve their goals more efficiently.
• Analyzed user behaviors on websites using tools such as Google Analytics, providing actionable insights for improvements in user experience and site performance.
• Conducted comprehensive market research to identify target audiences and develop personalized marketing messages.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

Contract Job Through Beyond

Core Responsibility: Document Digitisation, Sorting Digital Documents in Cloud, API processing for Documentation, Digital Document Editing and Tagging.

Achievements:

Project completed beforehand 15 days than provided time.

More than 300,000 documents were digitised and tagged on the servers.

Contract Job From : Beyond

Client: Ministry of Health, NZ Government.

Core Responsibility: Digital Documents Sorting, Digital Documents Editing and Tagging, API

Referencing and enabling Digital tags on Government Server. Achievements:

Sorted 30,000 files of Managed Isolation & Quarantine data in - - limited period of 01 month.

Completed work 7 days earlier than the contract period ending.

Core Responsibility: Cashier Duty, Customer Relation, Food Deliverance, Fuel Reconciliation.

Achievements:

Certified in New Zealand Hazardous Chemical Safety.

Certified in New Zealand Health and Safety Standard.

Core Responsibility: Project SaaS Software Administrator, SaaS-based ERP Operation Monitoring, Air-Fare Management, Corporate Air Fare Management, Management Information System Dashboard and Reports.

Achievements:

• Achieved 40% automation process within the first month of the launch of Front Office Selling, a SaaS-based ERP Travel product.
• Achieved 89% Automation for local airline ticket bookings after the product launch.
• Automated Daily MIS report process for Automation report and others.
• Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.

Brand Name: Electra Accumulator | Location: Mumbai, India.

Core Responsibility: Sales Operation, Business Development, Bills Payable and Receivable Management.

Achievements:

• Develop two new markets in Gujrat at Rajkot, Jamnagar and Ahmedabad.
• Increased total sales of the firm by 30%, and increased market capitalization share by 18%.
• Negotiated contracts with vendors and partners, securing favorable terms for the company.

Core Responsibility: Client Financial Accounts Generation, IT Scrutiny Reply, Maintaining Financial Information of Companies.

• Helped prepare month-end, quarterly and year-end closings.
• Reconciled bank statements monthly, identifying discrepancies for prompt resolution.