Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Personal Information
Languages
Timeline
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Latthuwahandi Shamika Dilhani De Silva
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Latthuwahandi Shamika Dilhani De Silva

Paihia ,New Zealand

Summary

Talented hospitality professional with diverse experience in revenue analysis, customer service, and front desk operations. Strong organizational skills, analytical thinking, and the ability to manage multiple tasks effectively contribute to achieving operational excellence and enhancing guest satisfaction.

Overview

8
8
years of professional experience

Work History

Revenue Analyst

Mount Lavinia Hotel
Colombo
01.2011 - 01.2012

Reservations Agent

Four points by Sheraton
Dubai
12.2009 - 11.2010

Beautician

Crown Hair & Beauty
Colombo
01.2005 - 10.2009

Intern

Federation of chamber of commerce
Dubai
06.2004 - 12.2004
  • Processing of Work Books & periodicals in the library and computerization of Book Entries

Receptionist

Associated Motorways ( Pvt) Ltd.
Colombo
11.2014

Education

Advanced Level -

Sujatha Vidyalaya
Nugegoda
01-2002

G.C.E. Ordinary Level -

Sujatha Vidyalaya
Nugegoda
01-1999

National Certificate in Baker - NVQ-Level 3

Asia Lanka Vocational and international training Centre

Certificate in Rebonding -

Dreamron College

Certificate in Customer service Enhancement -

Mobitel

Certificate in Telephone Etiquette & Customer Service -

Associated Motorways ( Pvt) Ltd.

Computer Software Engineering -

Technology & Computer Training Institute

Skills

  • Communication Skills
  • Customer Service
  • Advance Analytical Thinking Skill
  • Ability to Multitask
  • Effective Time Management
  • Team Leadership & Teamwork
  • Transaction monitoring & Investigation

References

  • Ms Sharika Booso, Managing Director, Sea Master Shipping & Logistics (Pvt) Ltd., Colombo - 01, Sri Lanka, Email - sharikabooso1983@gmail.com, Tel +94 766247249,
  • Ms. Chalani Soysa ,Director, Hot & Sweet Products, Australia , Email - hotnsweetproducts@gmail.com, Tel +61 449743290

Extracurricular Activities

Netball, Interhouse Netball Tournament Champions Runners up Athletic Meet, Under Nineteen 100 Meters x 4 - Annual Interhouse Sports meet

Personal Information

  • Date of Birth: 09/07/83
  • Gender: Female
  • Nationality: Sri Lankan
  • Marital Status: Married

Languages

  • Sinhala
  • English

Timeline

Receptionist

Associated Motorways ( Pvt) Ltd.
11.2014

Revenue Analyst

Mount Lavinia Hotel
01.2011 - 01.2012

Reservations Agent

Four points by Sheraton
12.2009 - 11.2010

Beautician

Crown Hair & Beauty
01.2005 - 10.2009

Intern

Federation of chamber of commerce
06.2004 - 12.2004

Advanced Level -

Sujatha Vidyalaya

G.C.E. Ordinary Level -

Sujatha Vidyalaya

National Certificate in Baker - NVQ-Level 3

Asia Lanka Vocational and international training Centre

Certificate in Rebonding -

Dreamron College

Certificate in Customer service Enhancement -

Mobitel

Certificate in Telephone Etiquette & Customer Service -

Associated Motorways ( Pvt) Ltd.

Computer Software Engineering -

Technology & Computer Training Institute
Latthuwahandi Shamika Dilhani De Silva