HARSHAN SIKKA

In my subsequent role as a Business Insurance Consultant, I elevated my responsibilities to cater to Small and Medium-sized Enterprise (SME) clients. In addition to similar responsibilities as my previous role, this role demanded a higher level of complexity, requiring a profound understanding of each client's business and operational complexities.

In this role, I dealt with a range of insurance products, including Business Liability, Business Assets, Business Vehicles, Business Interruption, and Contract Works Insurance.

Key Responsibilities:

• In-Depth Business Understanding: I worked closely with SME clients to gain an in-depth understanding of their business operations, enabling me to provide insurance solutions that not only safeguarded their assets but also contributed to the long-term success of their enterprises.
• Project Contribution - Missing Payments Trial: As part of a strategic project, I played a crucial role in the "Missing Payments Trial." This project closely resembled a Churn process, and it was aimed at renewing and retaining business policies. By analyzing data and implementing proactive measures, we successfully re-engaged with clients to preserve and extend our business relationships.
• Training Assistant: I also took on the role of a Training Assistant, actively participating in an 8-week virtual training program for new consultants. This hands-on involvement included providing training, mentorship, and support to ensure that our new team members were well-equipped to excel in their roles.
• Dedicated Floor Support: Drawing upon my experience as an established consultant, I applied to be a dedicated floor support to assist in the onboarding of new consultants. This role allowed me to impart knowledge, share best practices, and provide guidance to the newcomers, contributing to a more efficient and cohesive team.

In this versatile role, I demonstrated my commitment to both enhancing client relationships and fostering a supportive and collaborative work environment. My involvement in the onboarding process and training program showcased my dedication to the growth and development of the team.

As a Personal Insurance Consultant, I played a vital role within the direct insurer, STATE, focusing on the development of lasting and valuable customer relationships. My primary responsibilities encompassed understanding customers' insurance needs and delivering tailored solutions, ultimately providing an exceptional customer experience. Concurrently, I maintained strong relationships with internal stakeholders to ensure a seamless and efficient process.

Key Responsibilities:

• Underwriting Expertise: Proficiently underwrote Home, Contents, and Motor vehicle policies, adhering to established delegations and regulatory requirements.
• Risk Assessment: Expertly conducted risk assessments when underwriting Home, Contents, and Motor vehicle policies, ensuring sound risk management practices were employed in policy issuance.
• Exceptional Customer Experience: Skillfully and patiently explained policy details to foster positive client relationships and ensure clients fully understood the value of their insurance.
• Resolution and Solutions: Demonstrated effectiveness in resolving customer queries and providing appropriate solutions to meet their needs, resulting in high customer satisfaction.
• Billing Accuracy: Played a crucial role in reducing financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Ongoing Development: Actively pursued continuous training and development to enhance underwriting skills, product knowledge, and system proficiency.

As the Assistant Retail Manager at House of Beds, I played a pivotal role in the daily operations of the store, specializing in the retail of beds, mattresses, and furniture. With a focus on enhancing the overall store experience and supporting the broader managerial functions, my responsibilities spanned various key areas, contributing to the store's success, which involved:

• Operational Oversight
• Revenue Enhancement
• Policy Implementation
• Promotional Planning
• Customer Relations
• Team Building and Morale
• Inventory Management
• Workforce Management

As a Retail Assistant, my role was dynamic and required an in-depth understanding of the ever-changing bedding industry. I excelled in this challenging environment by constantly updating my knowledge of new products and technologies. This knowledge was put to good use as I interacted with customers, tailoring my recommendations to their individual needs, be it comfort, budget, or health considerations. I not only provided them with product specifications but also showed how these features could make a meaningful difference in their lives. I always aimed to empower them with the information needed to make informed decisions.