Harshit Jain

• Managed medium to large Operations Excellence projects, adhering to project management methodology for successful delivery.
• Organizing and scheduling meetings to ensure efficient communication and coordination.
• Managing relationships with suppliers, including end-to-end supplier setup and maintaining effective communication and collaboration.
• Identifying opportunities for process improvement, waste removal, and cost reduction..
• Planning, facilitating, and executing continuous improvement events using Continuous improvement (kaizen) tools (Gemba, PD, 5S and PRS).
• Teaching, leading, and coaching cross-functional teams on OMS (Operation management System) methodology and CI (continuous Improvement) tools.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Assisting CI manager in monitoring project progress, tracking milestones, and maintaining comprehensive project documentation.
• Build and foster strong relationships across the business.
• Create comprehensive WIP documents to ensure timely completion of tasks.

• Responded to user operational issues with desktop computers, laptops, and mobile electronic devices, ensuring problem resolution.
• Utilized excellent communication skills to understand and efficiently resolve customer issues.
• Proficient in Service now, Active Directory and Group Policy with hands-on experience, and well-versed in either Windows desktop operating systems.
• Used Service Now ticketing system to manage and process support actions and requests.
• Engaged suppliers as necessary to assist with incident resolution and implement positive changes within applications.
• Addressed customer service concerns and determined appropriate escalation to specialist team members.
• Actively participated in weekly team meetings to enhance product and service knowledge and gain insights into effective issue resolution strategies.

• Performing analysis on hardware, software, and network capabilities
• Ensuring that computer hardware remains compatible with software updates
• Troubleshooting technical issues diagnosing and repairing faults
• Handling customer technical support cases through phone and email submission and providing support in the form of procedural documentation
• Speaking to customers to quickly get to the root of their problem and providing a series of actions to resolve a problem
• Providing timely and accurate customer feedback.

• Responsible for complete operations of the visual effects division within the Company.
• Estimating, scheduling & analyzing aspects of visual effects production.
• One point contact for clients throughout production.
• Supervising visual effects work for various TV and film projects.
• Responsible for preparing VFX projects and work estimates.
• Determine technical approach and pipeline for production.
• Attending dailies, walk-throughs and production meetings both virtually and in studio.
• Assigning shots to artists and monitoring shot progress.
• Verifying and approving the VFX department work.
• Assisting the visual effects director with day-to-day operations.

Streamlining existing processes and creating new process to enhance efficiency and minimize operational time and costs.

• Responsible for looking after the required aspects of VFX and stereoscopy process during development and stay through the production process.
• Assigning tasks to the team to meet the project delivery deadlines.
• Receiving the shots from the supervisor, Lead and artists.
• Handle the tasks of assisting the line producer in preparing preliminary shots schedule.
• Responsible for approving leaves, negotiating on shots ETA (Estimated time allotted).
• Assigned the tasks of overseeing the working of editors, VFX artists and other technical team.
• Coordinate with production manager, producers, project supervisor and stereographer to prepare the final deadline date, production dates and delivery schedules.
• Handle responsibilities of monitoring artist, team leads and getting the shots reviewed before they are sent to the client in Los Angeles, London and Mumbai.
• Perform responsibilities of preparing schedule of all the activities and distribute the time line to the Artists.